IT Application Specialist

Elekta; Crawley; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare technology company seeks an experienced Application Specialist PLM in Crawley, UK. The role involves enhancing key applications, resolving user queries, and supporting IT solutions. Candidates should have experience with Enovia and a degree in IT. The company offers a hybrid work schedule, competitive vacation allowance, and various benefits aimed at fostering hope through improved cancer care.

Benefits

Hybrid work option

Up to 25 paid vacation days

Private Medical Insurance

Attractive Employer Pension Contribution Package

Onsite subsidized restaurant

Qualifications

• 4 years experience with Enovia.
• Knowledge and practical experience in application administration and configuration.
• Experience in an IT support/help desk or software support environment.

Responsibilities

• Provide support to application key users, covering functionality and incidents.
• Handle/analyze application incidents and troubleshoot key Elekta solution incidents.
• Ensure new software integration meets functional requirements and compliance.

Skills

Troubleshooting

Problem-solving

Interpersonal communication

Creativity

Customer interaction

Team player

Education

Bachelors in Information Technology or similar area

Tools

Enovia

MQL

TCL

Job description

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope.

Elekta is seeking an experienced Application Specialist PLM who will support the PLM user community by continually enhancing the key Elekta applications and resolving user queries raised against them. This includes incident and access request management and collaborating with IT Product Owners, SME’s and the user community on solution improvement discussions.

The successful candidate will be expected to follow ITIL aligned processes and will contribute to the development of knowledge and user self-help guides/training material. Applications/systems/key Elekta solutions in scope: 3DX Dassault (Enovia). Intention is to grow this function into IT Product Manager to replace existing IT Product Manager.

Apply today and take the next step in your career with us!

What you’ll do at Elekta:

Your role will include (but not limited to)

• Hands on technical configuration of key Elekta applications, including application enhancements and upgrades
• Provide support to application key users, covering functionality, incidents and problem resolution - these queries will be recorded using Elekta’s ITSM ticket tool (ServiceNow)
• Handle/analyse application incidents - troubleshooting of the key Elekta solution incidents. Act as technical expert for user support issues
• Perform end user administration and security configuration, e.g. account creation and permission changes
• Support the evaluation, configuration and deployment of selected new applications
• Support IT solutions roll-out and user adoption in regional organization and business functions
• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications
• Provide functional support, drive adoption, and Identify the need for user training, working with SME’s and Product Managers to support training of key business applications
• Prepare information and maintain technical documentation/material
• Collaborate with other global IT functions (e.g. IT PMO and IT Services) to support project delivery and standardise the overall support process, including incident and access request management, identifying opportunities to optimise and shift-left
• Partner with the business and support the key user community
• Collaboration and coordination with external vendors

The right stuff:

• Excellent troubleshooting and problem-solving skills
• Shows initiative and creativity in solving problems
• Ability to interact appropriately and effectively with customers
• Excellent communication skills and able to deal with people at all levels.
• Strong interpersonal communication and positive influencing skills, capable of working on own initiative whilst also being an effective team player.

What you’ll bring

*We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!

• Bachelors in Information Technology or similar area, or other relevant degree
• Knowledge and practical experience of the key application in scope, administration, configuration, support, security model
• Knowledge of ITIL (nice to have)
• Experience in an IT support/help desk or SW support environment is preferable
• 4 years experience with Enovia
• Knowledge/experience in: MQL, TCL
• Change process
• Preferred:Project management, Requirements gathering, Testing.

What you will get

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits depending on the location where you apply.

• Hybrid work option (you are required to work from the Crawley HQ at least 3 days/week)
• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Employer Pension Contribution Package
• Cycle to work scheme
• Life Assurance
• Onsite subsidized restaurant, offering budget-friendly dining
• Love electric (Electric vehicle salary sacrifice scheme)

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global Talent Acquisition Partner, Joanna Kozyra at [e-mail].

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.