IT Application Operations Analyst in Greater London

Energy Jobline ZR; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An international law firm in London is looking for an Applications Operations Analyst to enhance the performance and security of enterprise applications. Ideal candidates have over 3 years of experience in IT operations, proficiency in tools like ServiceNow and PowerShell, and an ITIL Foundation certification. This hybrid role entails close collaboration with various teams to ensure application efficiency.

Qualifications

• 3+ years of experience in enterprise application support or IT operations.
• Experience with ServiceNow and monitoring tools required.
• Exposure to ITIL practices and professional services environments.

Responsibilities

• Monitor application health and performance, proactively resolving issues.
• Support application deployments, integrations, and configuration changes.
• Collaborate with cross-functional teams to support scalability and performance tuning.

Skills

Application performance monitoring

Troubleshooting

Collaboration with cross-functional teams

Process improvement

Education

ITIL Foundation certification

Tools

ServiceNow

Monitoring tools

PowerShell

Python

Job description

Applications Operations Analyst – London, Permanent (Hybrid) – Competitive Salary

An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast‑paced professional services environment.

Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day‑to‑day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability.

The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience.

• Monitor application health and performance, proactively resolving issues
• Support application deployments, integrations, and configuration changes
• Collaborate with cross‑functional teams to support scalability and performance tuning

Qualifications:

• 3+ years of experience in enterprise application support or IT operations
• Experience with ServiceNow and monitoring tools
• Exposure to ITIL practices and professional services environments
• Proficiency in PowerShell and Python
• ITIL Foundation certification

We look forward to your application. Please press the Apply button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.