IT Application Lead

BATH & NORTH EAST SOMERSET COUNCIL; Keynsham; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Generous holiday allowance

Employer contribution pension scheme

Flexible working

Career development

Employee Assistance Programme

Job summary

Bath & North East Somerset Council is seeking an IT Application Lead to oversee the development, improvement and support of its Liquidlogic applications in social care and education. You will provide technical guidance, mentor the team and manage escalations with external suppliers to ensure timely resolutions.

The role requires strong knowledge of ITIL, customer focus, and the ability to lead multiple projects, with the main workplace at the Civic Centre in Keynsham.

Qualifications

• Experience with LiquidLogic in social care/education is essential.
• Strong problem-solving and change-management skills required.
• Excellent communication and stakeholder-management capabilities.

Responsibilities

• Oversee development, continuous improvement and support of LiquidLogic applications.
• Collaborate with stakeholders to translate business requirements into technical solutions.
• Ensure reliability, performance and security of application systems; establish best practices.

Skills

ITIL knowledge

Stakeholder collaboration

Leadership

Problem solving

Tools

LiquidLogic

Job description

At Bath & North East Somerset Council we have one overriding purpose - to improve people's lives.

About the Team

An opportunity has arisen to join our IT Applications Liquidlogic team supporting our social care & education applications. We provide a professional, proactive and responsive IT service to end users of the Liquidlogic Application.

About the Role

We are looking for an IT Application Lead to oversee the development, continuous improvement and support of our Liquidlogic applications. The key responsibilities within this role include collaboration with stakeholders to understand business requirements and translating them into technical solutions. Ensuring the reliability, performance, and security of application systems and developing and enforcing best practices and standards for application development and management. You will provide technical guidance and mentorship to team members; manage escalations to external suppliers, monitor responses; taking action and seeing issues through to resolution.

A good understanding of Social Care and Education and experience of supporting and developing the LiquidLogic product is essential; along with excellent problem-solving skills.

The ideal candidate will have an in depth knowledge of ITIL frameworks and best practices and be customer focused with strong communication and interpersonal skills. You will be able to manage multiple projects and priorities effectively using your initiative and have a passion for identifying opportunities for process improvements. Candidates should demonstrate they are familiar with strong change management processes and be able to lead on system upgrades & new developments.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council. Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Go to At Bath and North East Somerset Council we have one overriding purpose - to improve peoples lives.

Find out more about our values at We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

Find out more on our commitment to Equality, Diversity and Inclusion at We are a Disability Confident Employer - find out more at The Council is committed to having a diverse and inclusive workforce.

Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced/Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport, with a train station 5 minutes walk away.

We operate a flexible working policy here in Bath & North East Somerset with the option to work at other sites or at home.

We offer an excellent benefits package, including competitive salary, generous holiday allowance and special leave provisions, employer contribution pension scheme, comprehensive Employee Assistance Programme, flexible working, career development, employee volunteering schemes and access to discounted activities and days out.

• competitive salary
• generous holiday allowance
• special leave provisions
• employer contribution pension scheme
• comprehensive Employee Assistance Programme
• flexible working
• career development
• employee volunteering schemes
• access to discounted activities and days out

This is a Public Services Network (PSN) role and requires all successful applicants to undergo a Basic Disclosure check and a 3 year's verification of employment history.

Please note that any start date will be dependent on the receipt of a satisfactory Disclosure and verification of employment history.