IT and Communications Deputy Lead

Summer Isles Enterprises Ltd; United Kingdom; On-site; GBP 55,000; Full time

Job summary

A Scottish charity is looking for an IT & Communications Deputy Lead to maintain and develop digital infrastructure across multiple sites. This hands-on role involves supporting networks, cloud systems, AV, telephony, and user services. Key responsibilities include first and second-line support, installations, and cybersecurity practices. Candidates should have practical IT support experience, particularly with Microsoft 365, and strong troubleshooting skills. A competitive salary and benefits including a pension scheme and training opportunities are offered.

Benefits

Company Pension Scheme

Employee healthcare scheme

Training and Development opportunities

Generous annual leave entitlement

Discretionary annual bonus

Staff Accommodation Available

Flexible shift patterns available

Qualifications

• Practical experience in IT support and networking is essential.
• Strong knowledge of Microsoft 365 and device management required.
• Basic networking understanding is necessary.

Responsibilities

• Maintain and develop IT and communications infrastructure.
• Provide first and second‑line support to staff and guests.
• Administer Microsoft 365 and support cloud systems.

Skills

IT support

Networking

Systems administration

Troubleshooting

Communication

Tools

Microsoft 365

CCTV

VOIP

AV systems

Job description

IT & Communications Deputy Lead

Join us at The Tanera Project, a Scottish charity launching in 2026 with a mission to build resilience among public service professionals through world‑class respite breaks, volunteering opportunities, and initiatives that champion rural regeneration and environmental restoration.

About the Role

We are looking for an IT & Communications Deputy Lead to help maintain and develop our digital infrastructure across multiple sites. This is a hands‑on role where you will support networks, cloud systems, AV, telephony, and user services, ensuring reliable and secure IT operations. The role assists with day‑to‑day operations, routine maintenance, installations, troubleshooting and documentation, ensuring reliable and secure IT services across all sites.

Core Responsibilities to include but not be limited to:

• Maintain and develop IT and communications infrastructure, including networks and cloud systems.
• Provide first and second‑line support to staff and guests.
• Assist with installations and routine maintenance of networking, Wi‑Fi, VOIP, CCTV, and AV systems.
• Help administer Microsoft 365, device management, and basic cybersecurity controls.
• Keep documentation and asset records up to date.
• Contribute to IT aspects of refurbishment and infrastructure projects.
• Promote good digital security practices.
• Deputise for the IT & Communications Lead when required.

Person Specification

• Practical experience in IT support, networking, or systems administration.
• Strong knowledge of Microsoft 365 and device management.
• Basic networking understanding (routing, switching, Wi‑Fi) and eagerness to learn more.
• Hands‑on approach with confidence installing equipment and hardware.
• Excellent troubleshooting and communication skills.
• Organised and detail‑oriented.

Desirable Skills and Qualifications

Experience with fibre, VOIP, CCTV, AV systems, cybersecurity principles and endpoint protection tools, experience in remote, multi‑site and estate‑based environments and technical certifications (CompTIA, Microsoft, Cisco) or willingness to undertake them.

Why Join Us?

You’ll play a key role in ensuring our IT systems are robust and reliable, supporting a unique and dynamic environment. We offer a competitive salary, opportunities for professional development, and the chance to work on exciting projects.

Salary and Benefits

• £55,000 per annum
• Company Pension Scheme
• Employee healthcare scheme
• Training and Development opportunities
• Generous annual leave entitlement
• Discretionary annual bonus
• Staff Accommodation Available
• Flexible shift patterns may be available