IT Analyst – 1st Line

www.law-choice.com - Jobboard; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A boutique law firm in London is seeking an IT Analyst for 1st line support. This role offers the chance to be part of a close-knit team, handling user setup, ticket management, and hardware support. Candidates should have around a year of IT experience in a legal or professional services environment. Salary up to £35,000.

Qualifications

• Around a year’s worth of IT experience in a legal or professional services environment.

Responsibilities

• Creating and setting up new users.
• Managing IT issues via the firm’s ticketing system, within SLA.
• Supporting with imaging and repairing hardware.
• Managing IT inventory.
• A range of other 1st line focused duties.

Skills

IT support

Problem-solving

Customer service

Job description

WearecurrentlyrecruitingonbehalfofaboutiquelawfirminChanceryLanetofindthemanITAnalysttosupport1stlineIToperationsacrosstheirLondonoffice.

Theroleisanexcellentopportunitytoworkaspartofaclose-knitteam,gainingexposuretoallareasofITsupport,primarilytakingownershipof1stlinesupport.Thisincludes:

• Creatingandsettingupnewusers
• ManagingITissuesviathefirm’sticketingsystem,withinSLA
• Supportingwithimagingandrepairinghardware
• ManagingITinventory
• Arangeofother1stlinefocusedduties

Ifyouhavearoundayear’sworthofITexperienceinalegalorprofessionalservicesenvironment,pleasegetintouch!

Thisisapermanentrolewithasalaryupto£35,000.