IT Analyst

Sumer Group; Greater Manchester; On-site; GBP 32,000 - 44,000; Full time

Job summary

Sumer Group is seeking an IT Analyst to join the Operations - IT team in Bolton. This permanent role focuses on on-site end-user support, with close collaboration across the central IT function to ensure reliability, security and performance of the technology environment.

You will handle desktop and laptop troubleshooting, user provisioning, AD/365 administration, system maintenance and incident response. The role offers opportunities to work across multisite projects and develop

Qualifications

• Experience in a 2nd line IT support role within a multisite or professional services environment.
• Good working knowledge of Windows and Microsoft 365.
• Comfortable using a ticketing system and delivering clear customer-focused support.

Responsibilities

• Provide on-site IT support in Bolton and remotely where needed, resolving issues at first contact where possible.
• Manage user accounts, access provisioning, and device setup for new starters and leavers.
• Perform routine system maintenance, patching and documentation of configurations and procedures.
• Support security and compliance activities under central IT guidance.
• Coordinate with external vendors and internal teams to resolve technical issues.
• Collaborate with Group IT on Windows 11 endpoints, M365 admin, and security tooling.

Skills

2nd line support

Customer service

Communication skills

Willingness to learn

Tools

Windows

Microsoft 365

Ticketing system

Job description

IT Analyst

Department: Operations - IT

Employment Type: Permanent

Location: Bolton

Description

Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. As we continue to scale, we are integrating high-quality accountancy firms into a national organisation with strong local presence.

We are seeking a proactive and skilled IT Support Technician to support our Cowgills hub in Bolton. This role combines on-site end-user support with close collaboration across our central IT function, contributing directly to the reliability, security, and performance of our growing technology environment. You will play a key role in ensuring smooth day-to-day operations, delivering excellent user support, and maintaining robust local infrastructure.

Key Responsibilities

User & Desktop Support

• Deliver IT troubleshooting for laptops, desktops, peripherals, applications, and performance issues.
• Manage support tickets, resolving issues at first contact where possible
• Communicate clearly with users, providing updates and managing expectations

Account, Access & Device Management

• Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates.
• Configure workstations, profile laptops, and ensure new starters receive an effective technical induction.
• Administer Active Directory and Microsoft 365, including mailbox setup, distribution lists, and security groups.

Systems Maintenance & Administration

• Perform routine system checks, patching validation and monitoring activities.
• Maintain accurate documentation for systems, configurations, and support procedures.

Security & Compliance

• Support technical activities related to vulnerability management and remediation.
• Work with tools such as Sentinel one, Qualys, Mimecast, and Microsoft 365 Security Portal.
• Assist with triage and respond to security alerts under the direction of central security team.

Vendor & Escalation Management

• Coordinate with third party vendors and external partners to resolve technical issues or support local projects.

Collaboration with Group IT

Support initiatives relating to:

• Microsoft Windows 11 endpoint environments
• Microsoft 365 administration and apps
• Mimecast web filtering and email security
• Vulnerability scanning and patching using Qualys
• Hardware configuration to organisational standards

Skills, Knowledge & Expertise

Essential

• Solid experience in a 2nd Line role within a multisite or professional services environment.
• Good working knowledge of Windows and Microsoft 365
• Comfortable working with a ticketing system
• Strong customer service mindset with clear communication skills
• Willingness to learn, follow procedures, and escalation issues when appropriate

Desirable / Beneficial

• Exposure to Azure administration, conditional access, security policies.

Belong @ Sumer

At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.

Our values represent what matters most to us and guide how we work every day:

• We Shine Together
• We Do the Right Thing
• We Make It Count

We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.