IT Analyst

Uncover; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Equity in Volta

Retirement/pension contributions

Comprehensive health benefits

Generous vacation days

Competitive salary

Job summary

Volta is seeking an IT Analyst to join our London team. You’ll be the first IT contact, handling support requests and onboarding/offboarding, while keeping devices and asset records accurate.

In this hands‑on role you will operate JumpCloud and Microsoft 365, manage licenses, and support Windows, macOS, and mobile devices. You’ll help maintain office IT and drive improvements from day one.

Qualifications

• 1 to 3 years in IT support, service desk, or a comparable IT operations role.
• Hands‑on Microsoft 365 experience from an admin or support perspective: user and license management, Exchange, Teams, and SharePoint basics.
• Practical device support experience across Windows and macOS, including enrollment in an MDM platform.
• Exposure to identity and access administration in an IdP such as JumpCloud, Okta, or Entra: creating accounts, managing groups, assigning access.
• Solid networking fundamentals: DNS, DHCP, VPN, WiFi, and enough understanding to diagnose whether a problem is local, network, or service side.
• Clear written communication and strong documentation habits. You write things down because it makes the next person faster.
• Service mindset without being a pushover: helpful and responsive, but able to hold a security or process line when a request does not meet it.

Responsibilities

• Own the IT support queue as first line: triage incoming requests, resolve what you can, and escalate with proper context when needed.
• Handle account access, software installs, licensing requests, hardware faults, and connectivity issues across Windows, macOS, and mobile.
• Support meeting rooms and AV equipment, ensuring video conferencing works before it is needed.
• Execute joiner, mover, and leaver processes end-to-end: account creation in JumpCloud and Microsoft 365, license assignment, device shipment, and access removal.
• Prepare and ship devices for new starters and ensure day one readiness: MFA, accounts live, tool access.
• Run new starter IT induction sessions and document tooling and security expectations.

Skills

IT support

Microsoft 365

Device support

Identity management

Networking fundamentals

Documentation

Customer service

Security awareness

Tools

JumpCloud

Slack

Atlassian (Jira Service Management)

Job description

About Volta

Volta is the category-defining, fully vertically integrated AI infrastructure platform – from capital to clusters to software, under a founder-led enterprise. Our mission is The Utility of Compute™: AI infrastructure as dependable and available as electricity, for every organization that needs it. Launched with a $10B strategic partnership with one of the leading frontier AI labs, a Series A led by Andreessen Horowitz, and a $5B AI Infrastructure Fund, Volta is building the infrastructure layer of the AI era from the ground up. We are 100+ people across London, Palo Alto, and New York, with rapid growth expectations to hundreds.

About The Role

Volta is a fast-growing GPU compute infrastructure company. Our offices are home to a mix of business and technical staff who rely on a well-run, well-integrated IT environment to work effectively. As an IT Analyst you are the first point of contact for IT at Volta and the person who makes the day-to-day work. You handle support requests, run onboarding and offboarding, keep devices and asset records accurate, and keep the office IT environment working. Where the Corporate IT Systems Administrator designs and owns the systems, you operate them: executing established processes reliably, spotting where they break, and improving them as you go. This is a hands‑on role with real ownership from day one.

What You Will Be Doing

User Support

• Own the IT support queue as first line: triage incoming requests, resolve what you can, and escalated with proper context what you cannot.


• Handle account access, software installs, licensing requests, hardware faults, and connectivity issues across Windows, macOS, and mobile.


• Support meeting room and AV equipment, and make sure video conferencing works before it is needed rather than during the meeting.


• Keep users informed on the status of their requests. Most IT frustration comes from silence, not from wait time.

Onboarding and Offboarding

• Execute joiner, mover, and leaver processes end-to-end: account creation in JumpCloud and Microsoft\u00a0365, group and license assignment, device shipment, and access removal on exit.


• Prepare and ship devices for new starters through JumpCloud and Deel IT, and make sure day one works: laptop enrolled, accounts live, MFA set up, access to the tools they need.


• Run new starter IT induction sessions and walk people through our tooling and security expectations.


• Confirm and evidence that offboarding completed fully, including device return and access revocation across all integrated systems.

Device and Asset Management

• Maintain the asset inventory as the accurate record of what we own, who has it, and what state it is in.


• Manage hardware lifecycle in practice: procurement requests, configuration, warranty and repair coordination, stock levels, and decommissioning.


• Monitor device enrollment, patch, and compliance status in JumpCloud, and follow up on the endpoints that fall out of policy.

Identity and Tooling Administration

• Perform day‑to‑day administration across JumpCloud, Microsoft\u00a0365, Slack, and Atlassian: user and group changes, license assignment, permissions, and routine configuration.


• Support access reviews by pulling and preparing access data across integrated systems.


• Apply access changes in line with least‑privilege principles, and flag requests that do not fit rather than granting them quietly.


• Write and maintain end user guides and internal runbooks so that common tasks are self‑service or repeatable by anyone on the team.


• Keep control evidence current for the areas you operate: access changes, asset records, onboarding and offboarding completion.


• Identify repetitive work and propose automation or process change.

Office IT

Support office IT infrastructure day‑to‑day: WiFi, wired networking, printers, and physical access systems, escalating to the Systems Administrator for anything requiring configuration change. Act as the on‑site presence for IT matters and the local contact for external IT vendors and suppliers.

What You Bring

• 1 to 3 years in IT support, service desk, or a comparable IT operations role.


• Hands‑on Microsoft\u00a0365 experience from an admin or support perspective: user and license management, Exchange, Teams, and SharePoint basics.


• Practical device support experience across Windows and macOS, including enrollment in an MDM platform.


• Exposure to identity and access administration in an IdP such as JumpCloud, Okta, or Entra\u00a0433: creating accounts, managing groups, assigning access.


• Solid networking fundamentals: DNS, DHCP, VPN, WiFi, and enough understanding to diagnose whether a problem is local, network, or service side.


• Clear written communication and strong documentation habits. You write things down because it makes the next person faster.


• Service mindset without being a pushover: helpful and responsive, but able to hold a security or process line when a request does not meet it.

Nice to Have

• Scripting ability in PowerShell, Bash, or Python for automating repetitive administrative work.


• Linux familiarity at the command line. Many of our engineers run Linux and manage their own machines, so being able to follow what they describe is useful.


• Experience with Atlassian administration, Jira Service Management, or a comparable ticketing platform.


• Awareness of ISO\u00a0380 27001 or SOC\u00a038 2, particularly what access management and asset management controls look like in day‑to‑day practice.


• Experience supporting users across multiple time zones or offices.

What We Offer

• Competitive salary based on the work you do here, not your previous salary.


• Equity in Volta, giving you the opportunity to share in the company's long‑term success.


• Retirement/pension contributions.


• Comprehensive health, wellbeing and insurance benefits.


• Generous number of vacation days each year.

Additional Information

Equal Opportunity

Volta is an equal opportunity employer. We are committed to building a diverse and inclusive team and make employment decisions based on skills, qualifications, experience and business needs. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other legally protected characteristic.

Accessibility

Volta is committed to providing an accessible recruitment experience for all candidates. If you require accommodations or adjustments at any stage of the application or interview process, please contact us at [e-mail]. We will work with you to identify reasonable accommodations that enable you to participate fully in the hiring process.

Candidate Privacy Notice

By applying, you consent to the processing of your personal data for recruitment purposes in accordance with applicable data protection laws, including the UK GDPR, EU GDPR and relevant US state privacy regulations. Your data will be shared only with those involved in the hiring process and will not be used for unrelated purposes. For details, see our Recruitment & Candidate Privacy Notice.

Note to Recruitment Agencies

Volta does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any unsolicited submissions, including those sent directly to hiring managers or employees, will be treated as the property of Volta. No agency fees will be payable unless a valid, signed recruitment agreement is in place, and the agency has been specifically engaged for the relevant vacancy.