IT Analyst

Francis Holland School, Regent's Park; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent educational institution is seeking motivated IT Analysts to join their dynamic IT team. The successful candidates will provide crucial IT support, manage user accounts, and ensure the safety of IT systems. Ideal applicants should have experience in Microsoft 365, problem-solving skills, and a commitment to excellent customer service. This role offers the opportunity to work in a collaborative environment, supporting both students and staff.

Benefits

Access to LinkedIn Learning

Qualifications

• Experience in IT support with a focus on hardware, software and network performance issues.
• Ability to engage with end-users and provide outstanding customer service.
• Proactive approach to problem resolution and teamwork.

Responsibilities

• Ensure security and integrity of IT systems across the school.
• Provide IT support and help in diagnosing faults.
• Manage user accounts and permissions.

Skills

Problem-solving

Customer service

Experience with Microsoft 365

Knowledge of network security

Excellent communication

Tools

Windows

Active Directory

iOS

Android

Job description

We are looking for two motivated IT Analysts to join our dynamic IT team as a key member, working closely with the IT Systems Manager to maintain and enhance our extensive technology environment. One will be based at our Sloane Square site, whilst the other at our Regent's Park site.

Serving approximately 750 users—both staff and students—our large site includes a well-developed network of over 500 computers, 30 printers, 75 VOIP phones, and 40 classrooms equipped with large screens. You’ll engage with global cutting-edge technologies, collaborate with a skilled in-house IT team, and work closely with IT teams across the trust to support AV infrastructure, manage conference setups, and provide technical assistance for events on and off campus.

You’ll also enjoy access to LinkedIn Learning, where thousands of expert‑led online courses can help you expand your technical expertise, explore new interests, and advance your career.

Key responsibilities:

• Ensure the safety, security, and integrity of all IT systems used across the school.
• Provide IT support to all users, investigating and diagnosing IT faults and problems including hardware, software and network performance issues. Identify causes and provide or seek out solutions. This includes escalation to support contractors where required.
• Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives feedback on the progress of faults and changes.
• Assess incoming incidents and prioritise work according to timescales and processes.
• Escalate technical issues to the IT Systems Administrator or Systems Manager in the event that the issue cannot be resolved in a timely manner; if the issue involves a specialised appliance e.g. firewall; or if it impacts your ability to complete tasks or meet specific objectives.
• Install and configure networked and cloud‑connected Windows PCs, laptops, and peripherals such as printers.
• Manage user accounts, permissions, and passwords.
• Set up IT and AV equipment for assemblies, events, and conferences as required.
• Produce and maintain clear, concise documentation and user guides to support staff and students, contributing to a comprehensive IT knowledge base.
• Provide additional end‑user support as needed and engage in training to develop key skills.
• Assist with maintaining the IT asset register and perform daily/weekly/monthly checks as directed.
• Mention providing remote assistance when appropriate, helping staff and students across the school trust or multiple sites as needed. Providing stock control and procurement assistance.
• Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems.
• Maintain satisfactory standards of safety and security in relation to computer rooms and equipment.
• Undertake any other relevant duties as may reasonably be requested by your line manager.

The postholder must:

• Collaborate well with others to achieve high standards of end user satisfaction.
• Understand the need to adapt your style to suit the end user, and to communicate in a clear and confident manner.
• Demonstrate a proactive approach in building relationships with others.
• Show experience resolving issues related to Microsoft 365, Windows, iOS, Android, printers, print management, connectivity, wireless/LAN, email, network security and school‑based applications, as well as Active Directory.
• Use logical problem‑solving methods and coordinate information effectively to support the technical team.
• Provide excellent customer service and maintain a professional approach to IT support.
• Maintain a good standard of written and oral communication.
• Work effectively within a team environment, both taking direction from and supporting other colleagues.

Please make it clear in your application if you are applying for both roles, or just one.

For further information and to apply, please visit our website.

Closing date: 8.00am on Monday 8th December 2025.

Early application is advised. The school reserves the right to appoint at any stage.