IT & AI Technician Apprentice

QA; Knaresborough; On-site; GBP 15,000 - 20,000; Full time

Job summary

A renowned training provider is seeking an IT and AI Technician Apprentice in Knaresborough. This role offers the opportunity to gain hands-on experience in IT support and cloud computing while completing a Microsoft Azure apprenticeship. The ideal candidate will have a passion for technology and problem-solving. Benefits include free on-site parking, seven weeks of annual leave, and additional perks.

Benefits

Free on-site parking

7 weeks' annual leave

Opportunity to buy additional leave

On-site canteen

Eye care vouchers

Qualifications

• Self-motivated and able to work in a team.
• Good communication skills are essential.

Responsibilities

• Support delivery of reliable and secure IT services.
• Gain practical experience in IT support, cloud systems, and AI tools.

Skills

Interest in IT, cloud computing or emerging technologies

Ability to problem-solve technical issues and support users

Awareness of data protection and cybersecurity principles

Flexible working attitude

Tools

Microsoft 365

Azure

Job description

About Henshaws Society:

Henshaws is a northern charity supporting people living with sight loss and a range of other disabilities to go beyond expectations. We believe that, wherever they are, everyone has the right to an independent and fulfilling life. Our support, advice and training enables people and their families build skills, develop confidence, help each other and look forward to a more positive future.

Responsibilities:

We are looking for an IT and AI Technician Apprentice to join our team in Harrogate. This is a hands‑on role ideal for someone with a keen interest in technology, cloud computing and artificial intelligence. You will support the delivery of reliable and secure IT services across the charity while completing the Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship.

You will gain practical experience in IT support, cloud systems and AI tools such as Microsoft Copilot and Power Automate. This role is perfect for someone who enjoys problem‑solving, learning new technologies and helping others. Your work will help ensure our staff have the digital tools they need to support people with sight loss and other disabilities.

Who we are looking for:

We are looking for someone who is enthusiastic, curious and ready to learn. You should be self‑motivated, able to work as part of a small team and have good communication skills.

Essential skills:

• Interest in IT, cloud computing or emerging technologies
• Ability to problem‑solve technical issues and support users
• Awareness of data protection and cybersecurity principles
• Flexible working attitude and ability to carry out physical aspects of the role
• DBS check with adult barring required

Desirable skills:

• Experience providing IT support (formal or informal)
• Familiarity with Microsoft 365, Azure or similar cloud environments
• Interest in AI tools and automation (e.g. Microsoft Copilot, Power Automate)
• Full driving licence and access to transport for site visits

Working hours:

38 hours per week.

Benefits:

• Free on‑site parking
• 7 weeks' annual leave
• Opportunity to buy additional leave
• On‑site canteen
• Eye care vouchers

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

***PLEASE NOTE*** In order to apply for this vacancy, you MUST submit your application directly to the client using the following link: Cezanne OnDemand | IT and AI Apprentice Technician