IT 2nd Line Engineer

United Infrastructure; Thame; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading regional infrastructure company based in Thame is seeking a 2nd Line IT Support Engineer. The role involves providing support for escalated incidents related to Azure and Microsoft 365, with responsibilities including administration of cloud resources and contributing to IT projects. Ideal candidates should have strong experience in Microsoft Azure, Intune, and SharePoint. Travel to other company sites may be required.

Qualifications

• Experience in providing 2nd line IT support.
• Strong technical expertise in Microsoft Azure, Intune, and Microsoft 365.
• Familiarity with disaster recovery and business continuity solutions.

Responsibilities

• Provide 2nd line support for escalated incidents.
• Administer and maintain Microsoft 365 and Azure resources.
• Contribute to IT projects, including cloud transformation.

Skills

Microsoft Azure

Intune

Microsoft 365

SharePoint administration

Entra management

PowerAutomate

Job description

We are seeking a highly skilled and proactive 2nd Line IT Support Engineer with strong experience in Microsoft Azure, Intune, and Microsoft 365, particularly SharePoint and Entra management and administration. You will work closely with the IT team to resolve issues escalated from 1st Line Support and act as a senior escalation point for complex technical matters., This role is predominantly site-based, with regular field work to support the setup, maintenance, and closure of sites within a regional area of approximately 100 miles from Thame, Oxfordshire. The base office for this role is Thame, and there is a contractual requirement to attend our Portsmouth office several times per month. While primarily regional, the role also includes occasional national travel to other company sites as required - for example, to support major projects, deployments, or holiday cover.,

• Provide 2nd line support for escalated incidents and service requests, particularly those related to Azure, Intune, and Microsoft 365.
• Assist with the setting up, moving and decommissioning remote sites with Network and other IT related infrastructure including Microsoft Teams Rooms setups.
• Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
• Administer and maintain Azure resources including VMs, Azure AD, networking, storage, and security configurations.
• Administer Microsoft Intune for device compliance, application deployment, and endpoint security.
• Development and administration of PowerAutomate routines to support automation within the infrastructure.
• Contribute to IT projects, including cloud transformation, automation, and infrastructure upgrades, site installations and partner/acquisition integrations.
• Maintenance of data integrity/backup, disaster recovery, and business continuity solutions.
• Ensure compliance with security policies, data protection regulations, and industry standards.