IT 2nd Line Engineer

Allscreens Nationwide Ltd; Poole; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Compleat Food Group is seeking an experienced 2nd Line IT Engineer to join the Poole site on a fixed-term 22‑month contract. You’ll be the on-site IT point of contact, owning the site infrastructure and supporting incident resolution to SLA targets.

Ideal candidates will have a background in IT in fast-paced manufacturing, strong desktop/laptop/printer support, and experience with Office 365, client/server networks, VPNs and WANs.

Qualifications

• Background in IT dependent, fast-paced environment.
• Experience in manufacturing setting desirable.
• Experience supporting desktops, laptops and printers for user support.
• Detailed knowledge of Office365, networking, VPNs, WANs and end-user software support.
• Experience as a point of contact for service-related questions.
• Experience in a geographically diverse IT function.

Responsibilities

• Receive escalated incidents from the Service Desk and prioritise workload to resolve within SLA.
• Be an on-site IT point of presence for the Poole site.
• Own the site IT infrastructure and maintain asset lists.
• Work with the 2nd Line team to meet group SLA targets.
• Support Problem Management with root-cause analysis as directed.
• Cooperate with 3rd Line to resolve core infrastructure issues.
• Contribute to project delivery on time, budget and quality.
• Communicate updates to the customer groups as required.
• Participate in Out of Hours rota for escalation.
• Travel between sites with occasional overnight stays.

Skills

Questioning & troubleshooting

Multi-tasking & project work

Communication skills

Stakeholder management

Microsoft certification desirable

Driving licence

Tools

Office365

Networking

VPNs

WANs

End-user support tools

Job description

We are seeking an experienced 2nd Line IT Engineer to join our chilled food manufcaturing site based in Poole!

About The Compleat Food Group

At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to

create Food to Feel Good - great quality, tasty and affordable food that people love to eat.

We’re home to some of the UK’s most exciting and loved food brands, includingWall’s Pastry, Pork Farms, Wrights, The Real

Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, andHarvey & Brockless. Alongside our branded portfolio,

we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products,

continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across foodservice.

With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape

the future of food for the better.

Location: Poole, BH15 2AS (Site-based role)

Working Hours: Monday – Thursday, 08:30 – 17:00, Friday 08:30 – 16:00

Contract: Fixed-Term Contract - 22 Months

Key Duties:

• Receive escalated incidents from the Service Desk and prioritise workload to ensure all incidents are resolved within Service Level Agreement (SLA)
• Be an IT point of presence on the home site
• Own the home site’s IT infrastructure, and maintain the IT asset lists for the site
• Work within a team of 2nd Line IT Engineers to ensure Group wide incident resolution SLA’s are met.
• Support the wider IT team in Problem Management by performing root cause analysis tasks as directed by the IT 2nd Line Manager.
• Work with the 3rd Line team to resolve core infrastructure issues resulting in on site system inefficiencies or service interruptions.
• Provide time and expertise to support the delivery of projects on budget, on time and to the right quality.
• Communicate updates and pertinent information to the customer group as required.
• Form part of the Out of Hours team taking turns on a rota-based process to act as an escalation point for out of hours calls.
• Travelling between sites with overnight stays will be required from time-to-time

Experience:

• Background of operating in an IT dependent, fast paced, time critical environment
• Experience working in a manufacturing environment desirable
• Understanding and experience supporting desktops, laptops and printers enabling the provision of a customer focused IT support service.
• Detailed working knowledge of Microsoft Office365, Microsoft Client/Server networking, VPNs, WANs and end user software support
• Experience of acting as a Point of Contact for all service-related questions.
• Experience of working as part of a geographically diverse IT function.

Skills and Knowledge:

• Demonstrate opening questioning, faulting finding, critical thinking and problem-solving skills.
• Able to prioritise and manage multiple workstreams including incident resolution and project work.
• Excellent verbal and written communication skills.
• Prioritisation and engagement with multiple stakeholders
• Microsoft certification or equivalent is desirable
• Full driving licence essential due to occasional travel

Why Join Us?

At The Compleat Food Group, we believe our people are the heart of our success. That’s why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth:

• Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
• 33 days’ annual leave (including bank holidays) with the option to purchase extra
• Access to enhanced retail discounts online and in-store
• Free product handouts across our sites, so you can sample and enjoy our delicious products first hand
• EV charging points - available at selected sites
• 24/7 access to GroceryAid for free financial, emotional, and practical support
• Physical Wellbeing Hub - free on-demand exercise classes, gym discounts
• Free diet & nutrition advice with access to thousands of healthy recipes
• Online wellbeing support - from mindfulness to lifestyle resources
• Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid
• Access to a personalised online learning platform (LMS)
• Formal and informal training opportunities tailored to your role
• Performance Development Plans and regular Career Conversations
• Company Mentoring Scheme to add depth and really support your career journey
• Recognition through Club Compleat rewards

Community & Culture

• 2 paid volunteering days per year to give back to causes that matter to you
• Charity initiatives and fundraising events
• Team socials to connect and celebrate together
• Employee networks & support groups - including Women @ Compleat
• New baby gift for new parents

What You Should Know About How We Recruit

At The Compleat Food Group, we believe great teams are built on difference. We create an inclusive, respectful environment where everyone feels safe, supported, and are able to be themselves at work.

We’re proud to be an equal opportunities employer and are committed to Fairness, Equity, Inclusivity, and Respect. If you need a reasonable adjustment at any stage of our recruitment process, just let us know, we’ll support you — confidentially and with care.

We hire the best people for our roles, not the same people. Whoever you are, wherever you’re from, we focus on what you do and the impact you could make in our business. Our recruitment process is fair, accessible, and designed to give everyone an equal chance.

You’ll also find benefits that support people at every life stage, plus active internal networks — including Women @ Compleat, LGBTQIA+, and Neurodiversity

Recruitment Agencies:

We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition