IT 2nd Line Engineer

The Compleat Food Group; Evesham; On-site; GBP 33,000 - 35,000; Full time

Job summary

A leading food production company in Evesham is seeking an IT 2nd Line Engineer to provide on-site and remote IT support. This role requires managing infrastructure and collaborating with a diverse IT team to ensure service level agreements for incident resolution are met. Candidates should have experience in fast-paced environments and a strong grasp of IT support tools such as Microsoft Office365 and networking solutions. The position comes with competitive benefits and opportunities for career growth.

Benefits

Salary Sacrifice Schemes

33 days' annual leave

Free product handouts

24/7 access to financial support

Physical Wellbeing Hub

Qualifications

• Experience working in a fast-paced manufacturing environment is essential.
• Demonstrated ability to manage multiple workstreams including incident resolution.
• In-depth understanding and experience supporting desktops, laptops, and printers.

Responsibilities

• Provide 2nd line IT support to all sites within the Compleat Food Group.
• Own the home site’s IT infrastructure, maintaining the IT asset lists.
• Work within a team to ensure Group wide incident resolution SLAs are met.

Skills

Customer-focused IT support

Critical thinking and problem-solving

Communication skills

Organisational skills

Tools

Microsoft Office365

VPNs

Client/Server networking

Job description

IT 2nd Line Engineer

Location: Evesham
Working Hours: Monday - Thursday: 8:30am - 5pm & Friday: 8am - 4pm
Salary: £33,000 - £35,000 per annum

Job Purpose

With preference and priority given to the Engineers ‘home site(s)’ the position is to provide 2nd line IT support to all sites within the Compleat Food Group by means of physical or remote support. Home site is Evesham with secondary responsibility for Worcester and the role is site based.

Key Duties, Responsibilities & Accountabilities

• Receive escalated incidents from the Service Desk and prioritise workload to ensure all incidents are resolved within Service Level Agreement (SLA)
• Be an IT point of presence on the home site
• Own the home site’s IT infrastructure, and maintain the IT asset lists for the site
• Work within a team of 2nd Line IT Engineers to ensure Group wide incident resolution SLA’s are met.
• Support the wider IT team in Problem Management by performing root cause analysis tasks as directed by the IT 2nd Line Manager.
• Work with the 3rd Line team to resolve core infrastructure issues resulting in on site system inefficiencies or service interruptions.
• Provide time and expertise to support the delivery of projects on budget, on time and to the right quality.
• Communicate updates and pertinent information to the customer group as required.
• Form part of the Out of Hours team taking turns on a rota-based process to act as an escalation point for out of hours calls.
• Travel to our other manufacturing sites with possible overnight stays will be occasionally required

Knowledge, Skills and Experience

• Experience working in a fast paced manufacturing environment is essential.
• In-depth understanding and experience supporting desktops, laptops and printers enabling the provision of a customer focused IT support service.
• Detailed working knowledge of Microsoft Office365, Multi-site Client/Server networking, VPNs and end user software support is essential.
• Broad experience of acting as a Point of Contact for all IT questions.
• Demonstrate opening questioning, faulting finding, critical thinking and problem solving skills.
• Experience of working as part of a geographically diverse IT function.
• Able to prioritise and manage multiple workstreams including incident resolution and project work.
• Excellent verbal and written communication skills.
• Organisational skills, including maintenance of documentation

Why Join Us?

Financial & Lifestyle Benefits

• Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
• 33 days’ annual leave (including bank holidays) with the option to purchase extra
• Holiday Discounts via our online retail platform
• Access to enhanced retail discounts online and in-store
• Free product handouts across our sites, so you can sample and enjoy our delicious products first hand
• EV charging points - available at selected sites

Health & Wellbeing

• 24/7 access to Grocery Aid for free financial, emotional, and practical support
• Physical Wellbeing Hub - free on-demand exercise classes, gym discounts
• Free diet & nutrition advice with access to thousands of healthy recipes
• Online wellbeing support - from mindfulness to lifestyle resources
• Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid

Career Growth & Development

• Access to a personalised online learning platform (LMS)
• Formal and informal training opportunities tailored to your role
• Performance Development Plans and regular Career Conversations
• Company Mentoring Scheme to add depth and really support your career journey
• Recognition through Club Compleat rewards

Community & Culture

• 2 paid volunteering days per year to give back to causes that matter to you
• Charity initiatives and fundraising events
• Team socials to connect and celebrate together
• Employee networks & support groups - including Women @ Compleat
• New baby gift for new parents

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity employer, we provide all the support you need to succeed.

Contact us with any questions about Diversity & Inclusion or accessibility during the application process.

Recruitment Agencies: We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.

Email: [e-mail]