IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to

APCOA PARKING UK; Uxbridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

A large facilities provider in Uxbridge is seeking a Junior IT Service Desk Analyst to provide 1st line support for internal and external stakeholders. The role requires a customer-service-oriented candidate with experience in IT support. You will manage stock assets, troubleshoot technical issues, and support various hardware. Competitive salary of up to £26,000 pa, 25 days holiday, and career development opportunities are offered in this full-time, onsite position.

Benefits

25 days holiday plus 8 bank holidays

Career development opportunities

Pension scheme

Employee discount

Qualifications

• Previous experience in a service-focused IT support role.
• Ability to work in a dynamic work environment.
• Excellent understanding of Windows 10/11.

Responsibilities

• Manage stock assets including spares.
• Troubleshoot and investigate 1st line technical issues.
• Manage internal and external customers.

Skills

Customer service orientation

Experience in IT support

Strong work ethic

Understanding of Active Directory

Understanding of Networking principles

Experience with Acronis

Job description

Overview

IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum

Are you tech savvy and flexible with working hours?

Are you customer-service oriented?

Do you have previous experience in an IT support role?

Our client, a large facilities provider is looking for a Junior IT Service Desk Analyst to provide 1st line support for internal and external stakeholders. You will become a crucial member of our team, providing excellent customer care and support.

Please note, this role is based onsite in Middlesex/West London working 5 days out of 7 on a rota basis of varying shifts with the earliest starting at 6 am and the latest finishing at 11 pm. The shifts will be 8.5 hours.

Responsibilities

• Managing Stock assets including spares on our asset management tool
• Managing suppliers for repairs of items
• Meeting projects targets for new site implementations
• Replace/Renew/Use stock items at our storage site located near Head office
• Managing internal and external customers
• Troubleshoot and investigate various 1st line technical issues for a variety of hardware

What will I bring?

We are looking for candidates with previous experience in a service-focused IT support role, who can think on their feet within a technical environment. You will also bring:

• Experience of working within a first-hand technical role
• Strong customer service approach and team player
• Strong work ethic and ability to work in dynamic work environment
• Excellent understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11
• Understanding of Networking principles – LAN / WAN
• Experience in problem solving basic issues
• Able to be proactive and checking with 3rd parties for updates and chasing where necessary.
• Experience in imaging Software (Acronis)

If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!

What’s on offer:

• Up to£26,000 pa depending on experience
• 25 days holiday, plus 8 bank holidays
• Career Development opportunities
• Pension scheme and employee discount