ISOC Engineer Tier 2

SF Recruitment (Tech); Greater Manchester; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading recruitment agency is seeking three ISOC Tier 2 Engineers for a fast-paced Secure Operations Centre team in Bolton. Ideal candidates will possess strong networking and security skills, alongside CCNA certification. Responsibilities include diagnosing network issues, maintaining customer systems, and participating in a 24/7 shift rota. This role offers opportunities for career growth and industry certifications in a dynamic environment.

Benefits

Benefits package

Qualifications

• Strong knowledge of Cisco and Aruba networking technologies.
• Solid troubleshooting experience across routers, switches, and firewalls.
• Experience in an MSP, NOC, or NSP environment preferred.

Responsibilities

• Provide 2nd line diagnosis and resolution of network and security issues.
• Support and maintain customer systems including routers, switches, and firewalls.
• Act as an escalation point for Tier 1 engineers.
• Contribute to change management and IT service management processes.
• Participate in a 24/7 shift rota including weekends and on-call cover.

Skills

Networking skills

Security skills

Troubleshooting

CCNA certification

Experience with Cisco and Aruba technologies

Education

CCNA or equivalent certification

Job description

ISOC Tier 2 Engineer

Location: Horwich, Bolton

Salary: £34,000 + Benefits

Hours: 24 / 7 Shift-Based Role

The Opportunity

We are seeking three ISOC Tier 2 Engineers to join a fast-paced and growing Secure Operations Centre team in Bolton. This is a great opportunity for individuals with strong networking and security skills who are looking to build their careers, gain industry certifications, and work on a variety of live projects.

Key Responsibilities

• Provide 2nd line diagnosis and resolution of network and security issues
• Support and maintain customer systems including routers, switches, and firewalls
• Act as an escalation point for Tier 1 engineers
• Contribute to change management and IT service management processes
• Work directly with customers as well as internal project teams
• Participate in a 24 / 7 shift rota, including weekends, bank holidays, and on-call cover
• Engage in ongoing training and certification programmes to progress towards Tier 3

Skills and Experience Required

• CCNA or equivalent certification - essential
• Juniper (JNCIA / JNCIS) experience - highly desirable
• Strong knowledge of Cisco and Aruba networking technologies
• Background in an MSP, NOC, or NSP environment preferred
• Solid troubleshooting experience across routers, switches, and firewalls
• Server knowledge (Windows / Linux) beneficial
• Ability to work both independently and …