ISOC Engineer Tier 1

SF Recruitment (Tech); Greater London; On-site; GBP 29,000; Full time

Job summary

A tech recruitment agency is seeking a motivated ISOC Tier 1 Engineer for a 24/7 shift-based role in Bolton. Ideal for individuals starting their networking or security careers, this position offers hands-on exposure, structured training, and a defined career path to Tier 2 roles. The candidate should have an interest in networking or cyber security, foundational knowledge like CCNA, and the ability to work in a fast-paced environment. The role includes a comprehensive benefits package and ample development opportunities.

Benefits

23 days annual leave (increasing with service)

Holiday buy scheme

Pension scheme

Death in service cover

Bonus scheme

Employee assistance programme

Cycle-to-work scheme

Enhanced family leave

Active social calendar

Professional development opportunities

Qualifications

• Strong interest in networking or cyber security, with formal study or self-learning.
• CCNA completed or in progress, or equivalent foundational networking knowledge.
• Experience in a service desk, MSP, NOC, or technical support is beneficial.
• Must be a British national eligible for Security Clearance (PV3).

Responsibilities

• Provide 1st line triage, investigation, and resolution of network and security alerts.
• Monitor and support customer environments including routers, switches, firewalls.
• Escalate issues to Tier 2 engineers where required.
• Maintain accurate incident records and contribute to service improvement.
• Engage in structured learning and certification programmes.

Skills

Interest in networking or cyber security

CCNA or equivalent knowledge

Understanding of networking technologies (Cisco, Aruba, Juniper)

Communication skills

Problem-solving skills

Ability to work in a fast-paced environment

Job description

ISOC Tier 1 Engineer

Location : Horwich, Bolton

Salary : £28,500 + Benefits

Hours : 24 / 7 Shift-Based Role

The Opportunity

We are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands‑on exposure within a fast‑paced environment, structured training, and a clear path to progress into Tier 2 and beyond.

If you're passionate about technology, eager to learn, and ready to take the first step in a SOC / NOC career, we want to hear from you.

Key Responsibilities

• Provide 1st line triage, investigation, and resolution of network and security alerts
• Monitor and support customer environments including routers, switches, firewalls, and related tools
• Escalate issues to Tier 2 engineers where required
• Work closely with customers and internal teams to ensure timely updates and high‑quality service
• Maintain accurate incident records and contribute to service improvement
• Participate in a 24 / 7 shift rota, including weekends, bank holidays, and on‑call cover
• Engage in structured learning and certification programmes to build towards Tier 2 responsibilities

Skills and Experience Required

• A strong interest in networking or cyber security – formal study or self‑learning welcomed
• CCNA (completed or in progress) or equivalent foundational networking knowledge
• Understanding of networking technologies such as Cisco, Aruba, or Juniper (training provided)
• Experience in a service desk, MSP, NOC, or technical support environment is beneficial but not essential
• Confident communicator with solid problem‑solving skills
• Ability to work in a fast‑paced shift‑based environment
• Must be a British national and eligible for Security Clearance (PV3)

Shift Pattern and Team

24 / 7 / 365 shift rota, typically week‑on / week‑off

Shifts typically start between 7 : 30am-8 : 00am

On‑call rota included (including weekends and bank holidays)

What's on Offer

Salary : £28,500

Full training plan with funded certifications (Cisco, Juniper, and security technologies)

Clearly defined career pathway to Tier 2 roles

Exposure to a wide range of technologies and customer environments

Comprehensive benefits package including:

• 23 days annual leave (increasing with service) + your birthday off
• Holiday buy scheme
• Pension scheme
• Death in service cover
• Bonus scheme
• Employee assistance programme
• Cycle‑to‑work scheme, eye care, colleague discounts, enhanced family leave
• Active social calendar and professional development opportunities

Apply Now

If you're enthusiastic about starting or growing your career in networking and security within a dynamic ISOC environment, apply today to be considered.