Irish Speaking Customer Service Advisor - Hybrid - Immediate Start

Capita; United Kingdom; Hybrid; GBP 26,000; Full time

Job summary

A business process outsourcing company is seeking an Irish Speaking Customer Service Advisor to manage customer queries. The role requires fluency in Irish, strong communication skills, and the ability to build rapport with customers. This position offers a hybrid working model and a competitive salary of €29,080 annually. Candidates with experience in customer service are preferred.

Benefits

Company matched pension

Life assurance

High street discounts

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Previous experience in a similar environment.
• Methodical with thorough attention to detail.
• Ability to work to stringent customer service SLAs and KPIs.

Responsibilities

• Handle a high number of customer queries via telephone.
• Meet day-to-day service delivery targets.
• Build sustainable relationships of trust with customers and team members.

Skills

Fluent in Irish

Strong communication skills

Excellent organisational skills

Proactive attitude

Excellent PC skills

Job description

Overview

Capita Ireland is a leader in the business process outsourcing market. More than 1,200 colleagues deliver multichannel customer engagement services to utilities, telecommunications, media, travel, financial services, agriculture and public sectors.

We are looking for an Irish Speaking Customer Service Advisor to join our team. For this role, you must be fluent in the Irish language. The start date for this role is Monday 28 July 2025.

Job Title & Location

Job Title: Irish Speaking Customer Service Advisor - Hybrid

Location: Little Island, Co. Cork, Ireland

Company: Capita Customer Solutions

Office address: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50

Time Type: Full time

Contract Type: Permanent

Salary & Benefits

• €29,080 per annum
• Company matched pension
• Life assurance
• High street discounts
• Refer a friend & earn scheme
• Access to Wrkit for lifestyle savings and discounts
• Eye care vouchers and money towards glasses
• Capita pension scheme and Employee Assistance Programme
• Cycle to work scheme
• Other benefits assessed by Capita

Shift, Training & Work Arrangement

• 5 days per week, across Monday to Sunday, between 8am and 8pm
• Full-time, 40 hours per week
• Training & Grad Bay delivered at Little Island office for the full duration
• Hybrid working between home and office after training

What you’ll be doing

• Handle a high number of customer queries via telephone and complete administration tasks
• Respond to queries in a positive manner to leave a great first impression
• Meet day-to-day service delivery targets, handling queries in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients
• Navigate multiple systems to record all contact interactions in line with process

What we’re looking for

• Previous experience in a similar environment
• Methodical with thorough attention to detail
• Strong communication skills and ability to build rapport
• Excellent organisational skills
• Ability to work to stringent customer service SLAs and KPIs
• Confidence and ability to communicate clearly and effectively
• Excellent PC skills (Microsoft suite, including Excel) and data entry
• Proactive attitude with ambition to develop role in the future

What’s in it for you

You’ll join a dedicated team of customer service professionals who put customers first. There are opportunities to develop skills and progress your career within Capita Ireland.

• €29,080 per annum
• 22 days annual leave (pro rata for part time)
• Access to Wrkit – lifestyle savings and discounts
• Eyecare vouchers and money towards glasses
• Access to Capita pension scheme
• Employee Assistance Programme
• Life assurance
• Cycle to work scheme and more

What we hope you’ll do next

Choose “Apply now” to fill out our short application and complete our assessment process so we can learn more about you.

We’re an equal opportunity and Disability Confident employer. We recruit and develop people based on merit and passion. If you need the job description or application form in an alternative format, or require adjustments, please email [e-mail]. For more information, visit the Capita Careers website.

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Location: Little Island, Ireland