IOI - UK&I Consulting - Quality Support Manager - Belfast

Ernst & Young Advisory Services Sdn Bhd; Belfast; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global consulting firm in Belfast is seeking a Quality Support Manager to enhance their Quality and Risk Management team. The ideal candidate will have a background in technology consulting, demonstrated leadership skills, and a track record in managing risks associated with technology services. This role involves working closely with engagement teams and developing training on risk management strategies. A competitive package and flexible working options are offered.

Benefits

Hybrid Working

Pension/Discounted Health Insurance

Free Gym Membership

Career Development Opportunities

Qualifications

• Experience delivering technology-related services.
• Proven track record in technology consulting.
• Understanding of risks in technology services.
• Leadership and team management skills are essential.

Responsibilities

• Identify and resolve quality and risk management concerns.
• Drive initiatives to streamline processes and mitigate risk.
• Develop and deliver training on Quality and Risk Management.

Skills

Leadership

Communication

Problem-solving

Risk Management

Project Management

Education

Degree in a technology related discipline

Job description

IOI - UK&I Consulting - Quality Support Manager - Belfast

Location: Belfast

Other locations: Primary Location Only

Requisition ID: 1658921

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

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Introduction to Consulting and the role

This is an exciting opportunity to join a growing Quality and Risk Management team within EY Ireland’s Consulting business. This is a Dublin or Belfast-based role which will provide support to EY’s Ireland Consulting business.

The growth of our Consulting business and specifically our Technology Consulting business has created the need for a Manager to join the firm’s Quality and Risk Management team. We are looking for a high-performing, meticulous and enthusiastic candidate to join this growing team.

You will have worked as part of a team delivering technology related services and you will understand the broad risks involved when delivering technology related services. You will be given a large degree of autonomy and responsibility to lead meetings and propose solutions and new ways of doing things.

Your key responsibilities

• Work closely with our Technology Consulting engagement teams, including Engagement Partners, on identifying and resolving quality and risk management concerns
• Be pro-active in identifying and driving forward initiatives which help to streamline processes and mitigate risk for the business
• Develop and deliver training on Quality and Risk Management areas, to include training on how best to manage and mitigate the risks involved in delivering technology related services
• Assist engagement teams when they are setting up new clients and new engagements to include –
• completion of Client Acceptance and Engagement Acceptance within EY’s Risk Management Tools
• preparation for oversight committees e.g., IT and Managed Services
• Preparation and issuing of communications and insights to the business and partner group
• Preparation of monthly Quality and Risk Management reports for the business
• Review client contracts / engagement letters to identify commercial areas where such contracts could be strengthened.
• Assist team with performance of in-flight Delivery Excellence engagement reviews. This will involve meeting with engagement teams to understand how the engagement is being managed, and to understand what governance is in place e.g. change management, programme board reports etc. This will also involve sharing examples of leading practice to help teams ensure that they are delivery quality work and limiting the risk of anything going wrong on the engagement
• Liaise with internal Risk Management teams on an ongoing basis to include Independence, Legal, Financial Crime and Risk Management
• Help advise our client engagement teams on how to manage and mitigate the risks which arise when delivering professional consulting services.
• Work in partnership with other internal stakeholders and work collaboratively to help shape how we identify and manage enterprise-wide risks, providing risk and quality solutions to the business.

To qualify for the role, you must have

• A degree in a technology related discipline (e.g. software development, digital technologies, computer science etc.) with experience of advising on and delivering a broad range of technology related services, OR
• Significant experience delivering technology-based services (e.g. systems design and implementation, systems engineering, software development etc.) either in industry or on a consultancy basis
• Proven track record of delivering technology-based consulting services (e.g. design and implementation of software products, business analysis, AI driven software etc.)
• A thorough understanding and appreciation of the risks involved in delivering technology-based consulting services
• Be comfortable acting on your own autonomy and enjoy the responsibility of leading meetings and proposing solutions and new ways of doing things.
• Excellent leadership and team management skills, with the ability to motivate and develop talent.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Excellent time and project management skills and the ability to effectively prioritise competing commitments.
• Analytical and problem-solving abilities, with a keen attention to detail.
• Knowledge of GDPR or other data protection considerations would be helpful but not essential
• Experience in reviewing commercial contracts (with an appreciation of general legal, data privacy and risk management issues) would be helpful but not essential

What we look for

At EY we look for highly motivated individuals who are good communicators, who can think on their feet and who can confidently present to senior management. We also look for team players who are not only looking to enhance their own career but recognise the value in developing others and strengthening the team.

For this role we are looking for someone with experience of advising on the delivery technology-based consulting services (e.g. Business & Technical Analysis, Technology Delivery, Digital Assurance / Manufacturing, Technology Transformation, System Engineering and Data Engineering) and Service Quality / Risk Management experience).

What working at EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Hybrid Working
• Pension/Discounted Health Insurance
• Web Doctor
• Purchase of Additional Annual Leave
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Referral Bonuses & Recognition Awards
• Tech MBA paid by EY

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.That’s Why, EY.

Apply now.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.

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