Inward Investment Banking Specialist - Languages

Metro Bank Plc; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading bank in London seeks a Customer Onboarding Specialist who will manage complex inquiries and ensure compliance with regulatory standards. The role requires fluency in English and ideally one other language, along with excellent communication and attention to detail. This opportunity offers competitive salary and benefits, along with internal promotion prospects.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare benefits

Colleague discounts

Qualifications

• Fluency in English and one or more additional languages.
• Strong communication, both verbal and written.
• Excellent attention to detail and awareness of job risks.

Responsibilities

• Handle complex queries regarding identification and structure verification.
• Liaise with customers and gather correct information directly.
• Analyze account usage to identify suspicious activity.
• Maintain knowledge of regulatory requirements and contribute to risk management.

Skills

Fluency in English

Communication skills

Attention to detail

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services— we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Deal with complex day‑to‑day queries regarding identification and structure verification, with a desire to investigate and understand different legal forms of entities in different jurisdictions and how to safely onboard them.
• Liaise on a regular basis with customers directly, including face‑to‑face meetings to understand company structure and obtain the correct information.
• Be aware of the capabilities of the Metro Bank Group and identify customer needs so that we can service these needs within our capability, e.g., Asset Finance, Invoice Discounting, Bacstel, Credit Cards, Cash Management Solutions, FX needs, Borrowing requirements.
• Attend to every detail when onboarding higher‑risk customers, from ensuring complex structures are verified to identifying financial‑crime red flags and investigating and reporting as needed.
• Analyse customer’s current bank account usage to expertly identify unusual suspicious activity.
• Use your expert knowledge in AML Sanctions to identify solutions to satisfying our external regulators as well as the customer when standard procedures are not appropriate; e.g., non‑standard ID&V documentation, additional controls as needed, verifying structures where standard documentation not available. Then use this information to influence FCRC and FCPT to gain their support to your proposals.
• Maintain up‑to‑date knowledge of internal regulatory requirements, and be a subject‑matter expert in Enhanced Due‑Diligence requirements.
• And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the ability to call out any concerns.

What you will need:

• Fluency in English and one or more additional language(s) – preferably French, Chinese, Turkish, Dutch, Italian, German.
• Be a people people person with great communication skills, both verbal and written, and the ability to make complex instructions simple for our customers to understand.
• Strong attention to detail, ensuring you get things right the first time (bumping up when needed).
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you…

• We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40 % of our recruitment comes from internal promotions).

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100 % there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!