Investor Services Lead

Titanbay; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic investment firm in London is seeking an Investor Services Lead to shape an exceptional investor experience. In this pivotal role, you will lead a team focused on operational excellence, managing the full lifecycle of investor operations. The ideal candidate will bring solid experience in the funds industry and proven leadership skills, ensuring high standards in client engagement and regulatory alignment. Benefits include generous holiday, health insurance, and flexible working options.

Benefits

28 days holiday plus bank holidays

Employee share options

Private health insurance

Private dental cover

Life insurance (3x salary)

Flexible salary sacrifice pension

ClassPass membership

Flexible working

Work from anywhere (up to one month per year)

Qualifications

• Solid experience in the funds industry is essential.
• Proven people leadership skills required.
• Deep understanding of fund operations and investor needs.

Responsibilities

• Lead and develop a high-performing Investor Services team.
• Oversee investor operations from onboarding to distributions.
• Act as escalation point for complex investor issues.

Skills

Experience in the funds industry

People leadership skills

Understanding of fund operations

Strong interpersonal skills

Ability to navigate ambiguity

Process-oriented mindset

Comfortable leveraging technology

Job description

About Titanbay

At Titanbay, we are on a mission to open up private market investing for wealth managers, private banks, and their customers. We are deeply committed to delivering unmatched value and service by offering innovative solutions that empower our clients to navigate private markets with confidence and success.

Our ethos revolves around customer obsession and solving complex problems exceptionally well. We foster a culture of transparency, integrity, and accountability, where every team member is empowered to take ownership, act with urgency, and earn the trust of colleagues, clients, and partners.

Join us on our journey to reshape the future of private market investing and unlock new opportunities for wealth managers and investors alike.

About the Role

We’re looking for an Investor Services Lead to join our growing Operations team. This is an exciting opportunity for someone who thrives at the intersection of client service and fund operations, and is eager to shape a best‑in‑class investor experience in a high‑growth, high‑integrity environment.

You’ll play a key role in leading our Investor Services team through a period of scale and transformation, managing both our client‑facing IS function and internal Fund Operations processes. You'll lead a distributed team across London and Dublin, drive operational excellence, and represent Titanbay with credibility in front of clients and stakeholders.

What You’ll Be Responsible For

• Lead and develop a high‑performing team of Investor Services and FundOps professionals (4–6 FTEs)
• Oversee the end‑to‑end investor operations lifecycle, from onboarding to capital calls and distributions
• Act as the escalation point for complex investor issues, ensuring a premium client experience
• Partner with Legal, Product, and Compliance to ensure robust controls and regulatory alignment
• Optimise operational processes to support scale, leveraging automation and best practices
• Maintain oversight of fund documentation and investor reporting, ensuring accuracy and timeliness
• Support fund launches and operational readiness planning for new products
• Represent Titanbay in client conversations, bringing credibility and clarity to operational topics

What We’re Looking For

• Solid experience in the funds industry, from either an operations or investor services perspective, ideally in private markets
• Proven people leadership skills with experience managing distributed teams
• Deep understanding of fund operations and investor requirements
• Strong interpersonal and client‑facing skills
• Comfortable navigating ambiguity and scaling operations in fast‑paced environments
• Process‑oriented with a continuous improvement mindset
• Comfortable leveraging technology to streamline operations

Benefits

• 28 days holiday plus bank holidays (with the option to roll over up to 5 days per year)
• Employee share options
• Private health insurance
• Private dental cover
• Life insurance (3x salary)
• Flexible salary sacrifice pension
• ClassPass health & wellbeing membership
• Juno lifestyle allowance
• Employee Assistance Programme (EAP)
• ParentPromise digital new parent support
• Flexible working
• Work from anywhere (up to one month per year)
• Regular team events, lunches, and days out

Our Commitment to Diversity

Titanbay does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under the law. We are committed to providing equal employment opportunities and benefits to all.