Investment Platform Services Manager

PIC; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services firm in London is seeking an Investment Platform Services Manager to support operations and enhance relationships with third-party providers. This role requires strategic foresight and technical expertise, focusing on investment platform improvements. Candidates should have experience in regulated finance sectors, knowledge of platforms like Aladdin, and strong analytical skills. The position offers competitive salary, private medical insurance, and various benefits.

Benefits

Private medical insurance

28 days' annual leave

Study support for qualifications

Generous pension scheme

Qualifications

• Experience in a regulated corporate environment (PRA or FCA).
• Deep functional knowledge of investment platforms.
• Proven experience in investment operations.

Responsibilities

• Act as a senior contact and expert for the investment platform.
• Collaborate with teams for successful platform changes.
• Build relationships with external platform providers.

Skills

Stakeholder engagement

Technical problem-solving

Communication skills

Analytical skills

Organizational skills

Tools

Aladdin

Finbourne

Murex

Job description

Role Purpose

The Investment Platform Services Manager will support the Head of Investment Platform Services and will play a key role at the intersection of Operations, Technology, Data Management, Change and Investments. This role demands a combination of strategic foresight, leadership, technical expertise, business engagement and supplier management. IPS is being established to centralise relationship management responsibility and be the single conduit for change with key third party suppliers of solutions for investment and related operational functions, notably BlackRock’s Aladdin, Finbourne and Murex. This also will involve working with internal teams developing applications and processes employed by these functions.

Key Responsibilities

• Acting as a senior point of contact and subject matter expert for the investment platform, providing guidance, technical insight, and high-quality support for complex issues.
• Working proactively with Investment and Operations teams as a trusted partner to understand their needs, recommend solutions, and translate requirements into actionable platform changes aligned to PIC strategic goals.
• Collaborating with central change functions and delivery teams to support the successful implementation of changes that impact or depend on the investment platform ecosystem.
• Building and maintaining strong relationships with the external platform provider, managing issues, opportunities, and strategic alignment.

Knowledge, Skills, and Abilities

Experience working in a regulated (PRA or FCA) corporate environment in the Finance sector, (E.g. banking, asset management, insurance or hedge fund)

Technical

• Deep functional knowledge of our platforms Aladdin, Finbourne LUSID and/or Murex
• Business knowledge and engagement
• Technical problem-solving and change delivery
• Good working knowledge of various asset classes, including Fixed Income and Derivatives
• Strong working knowledge of investment processes and platforms (e.g. order management, portfolio construction, trading, compliance, settlements, reconciliations, corporate actions)
• Proven experience working with or within investment operations and front-office teams
• Experience delivering enhancements or solutions on investment platforms
• Track record of engaging with external vendors and internal teams to deliver change
• Experience translating business needs into system or process solutions

Personal

• A balance of strategic thinking and hands-on involvement, working closely with other teams to shape and deliver platform enhancements, support complex business needs, and respond to rapidly evolving regulatory and market demands
• Ability to build trusted relationships across business, technology, and change functions
• Strong analytical skills, attention to detail
• Strong organisational skills
• Strong communication skills
• Ability to organise work to meet deadlines
• Ability to work within defined procedures as recommended by functional teams
• Commercial judgement

DE&I at PIC

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), study support with qualifications, a generous pension scheme and much more.