Investment Administrator

TrinityBridge; Northwich; On-site; GBP 25,000 - 32,000; Full time

Job summary

TrinityBridge Limited in the UK is seeking a detail-focused Payments & Fees Administrator to support client accounts and processing of cash movements, direct debits, fees and transfers across Fusion, PULSE and Symphony systems.

You will work closely with clients, verify Source of Funds, and ensure all documentation meets TrinityBridge requirements, while maintaining strict adherence to regulatory rules and internal procedures.

Qualifications

• Strong accuracy and attention to detail are essential.
• Ability to work quickly and accurately within tight deadlines.
• Excellent written and verbal communication skills.
• Good team player with initiative and adaptability.
• Flexibility to work overtime during peak periods.
• Strong IT skills and data-entry experience.
• Previous customer service experience is an advantage.
• Experience in a Wealth Management or financial services environment is beneficial.

Responsibilities

• Undertake all relevant payment processing activity and ongoing fee processing within SLAs.
• Client contact for withdrawal processes and Source of Funds verification.
• Process and match payments in for client types using Fusion and PULSE; validate Source of Funds.
• Process payments out and ensure required documentation is received.
• Process Internal Transfers and Switches on Pulse, Symphony and Fusion.
• Process ongoing fee postings on a monthly, quarterly and 6 monthly basis.
• Set up Direct Debit instructions for new clients.
• Update workflow tasks with case details.
• Set up new fee scales and monitor.
• Process bulk disinvestment activity.
• Liaise with other departments to ensure smooth processes.
• Record and collate departmental statistics daily/monthly.
• Adhere to procedures and participate in appraisal and development.
• Raise issues to Line Manager and demonstrate the Firm’s principles.

Skills

Accuracy

Attention to detail

Time management

Communication skills

Team player

Ability to work under pressure

IT proficiency

Proactive/initiative

Customer service experience

Data entry experience

Job description

Job Description

The Client Payments & Fees team are responsible for a range of administrative and process driven activity including, but not limited to, the timely and accurate processing of cash movements in and out of client accounts (including investment instructions), internal transfers/switches, in addition to the processing of initial and ongoing fees.

Key responsibilities

• Undertake all relevant payment processing (both in and out) activity and ongoing fee processing and monitoring relating to new and existing TrinityBridge clients, on the Fusion, PULSE and Symphony systems, within agreed SLAs
• Undertake client contact for various elements of the client withdrawal process and for verifying Source of Funds for incoming payments.
• Accurate and timely processing and matching of payments in, covering regular and ad hoc events, including initial fee processing and CITS Administration fees, utilising both the Fusion and PULSE systems, for all client types. Direct client contact required to validate Source of Funds.
• Accurate and timely processing of payments out, for all client types including direct client contact to verify/validate instructions and to ensure all applicable documentation is received and meets TrinityBridge requirements
• Accurate and timely processing of Internal Transfers and Switches on the Pulse, Symphony and Fusion systems
• Accurate and timely processing of ongoing fee postings, for all client types, on a monthly, quarterly and 6 monthly basis
• Setting up of Direct Debt instructions for new clients in accordance with the Direct Debit Guarantee
• Accurate and timely updating workflow tasks and processes with applicable case details and progress on relevant systems
• Accurate and timely setting up of new fee scales, with associated ongoing monitoring and oversight
• Processing of bulk disinvestment activity for a range of bulk processes.
• Involvement in regular checking, monitoring and verification of data.
• Close liaison with other departments, to ensure all business processes run smoothly and effectively
• Assistance in recording and collating departmental statistics on a daily and monthly basis, where appropriate
• Adherence to and updating of all departmental procedures
• Participation in the Appraisal and Development Scheme
• To inform Line Manager of areas of concern and issues that may arise
• Demonstrate the Firm’s Business Principles (Client, Excellence, People & Integrity)

Regulatory responsibilities | Compliance/T&C

• Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
• Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies.

About you | Qualifications, skills and strengths

• Previous Financial Services experience, specifically in a Wealth Management business, would be a key advantage, as would experience in working with investment products, wrappers and ‘platforms’
• High levels of accuracy and attention to detail
• Ability to work quickly and accurately within very tight deadlines, and prioritise effectively
• Good team player with the ability to work on own initiative and willing to respond to varying requests
• Flexibility and availability to work overtime during peak workload periods
• Excellent communication skills (written and verbal)
• IT proficiency
• Proactive nature to gain efficiencies
• Previous data entry and paperwork checking experience desirable.
• Previous customer/client service experience would be an advantage

At TrinityBridge we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Company Overview

At TrinityBridge we are all connected by our mission to be leading UK Wealth Manager, growing trusted client relationships that last for generations.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long‑term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face‑to‑face services to enable strong, long‑term relationships with our clients.

Sustainability is fundamental to our purpose, and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

We offer a wide range of inclusive benefits that provides our people with all the support they need to find a healthy balance in all aspects of their lives. We also invest in the growth of our people providing a sense of belonging and team spirit and the ability to thrive.

We recruit people from all backgrounds and are open to discussing all types of flexible working options, helping our people to balance work and home life and make practical choices for wellbeing while delivering impact where it matters, all of which contributes to our exceptional client experience.

Equal Opportunities

As an employer, TrinityBridge is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employee’s or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.