Investigations Process Lead — Casework & Compliance

Pearson; Rotherham; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Pearson is hiring an Advanced Associate, Professional Services to lead day-to-day processing of candidate malpractice cases within Qualification Processing. The role requires careful investigation, accurate communication and adherence to JCQ guidance in a regulated environment.

You will investigate cases, determine outcomes, produce formal letters and help allocate work across colleagues. This on-site role requires strong attention to detail and timely decision-making.

Qualifications

• A Level or equivalent, plus GCSE English and Mathematics at grade C/4 or above, or equivalent.
• Investigations, education-sector, report-writing, data-review or team-lead experience is helpful but not essential.

Responsibilities

• Process candidate malpractice and late-arrival cases from initial review through outcome.
• Research evidence, investigate appropriately and apply penalties in line with JCQ guidance.
• Create accurate outcome letters and communicate with centres, examiners, students and internal teams.
• Capture, build and monitor management information, escalating key issues when required.
• Prioritise your own workload and coordinate work across the team.
• Support, train and guide permanent and temporary colleagues during peak periods.
• Review working instructions, contribute to process improvements and support audit activity.
• Maintain accuracy and sound judgement while working to tight, immovable deadlines.

Skills

Process leadership

Evidence-based reasoning

Attention to detail

Verbal & written communication

Influence & delivery under pressure

Prioritisation

Microsoft Office

Regulated environment

Education

A Level or equivalent

GCSE English and Mathematics

Tools

Microsoft Office

IT systems

Job description

Pearson is hiring an Advanced Associate, Professional Services to lead day-to-day processing of candidate malpractice cases within Qualification Processing. The role requires careful investigation, accurate communication and adherence to JCQ guidance in a regulated environment.

You will investigate cases, determine outcomes, produce formal letters and help allocate work across colleagues. This on-site role requires strong attention to detail and timely decision-making.