International Client & Broker Engagement Manager

aig; Greater London; On-site; GBP 80,000 - 115,000; Full time

Benefits offered by this job

Total Rewards Program

Professional development

Inclusion culture

Job summary

AIG is seeking an International Client & Broker Engagement Manager to drive initiatives across five regions and collaborate with global teams. You will manage executive reporting, data analysis and project delivery within the CBE function, supporting senior leadership and client/broker engagements across product lines.

You will work from our London area office, coordinating with Finance, HR and other functions to improve governance, reporting, and knowledge sharing while maintaining

Qualifications

• Demonstrable experience of project/programme management.
• Previous experience across different regions and a working understanding of the global insurance market
• Strong strategic, analytical and problem-solving skills and comfortable working with complex data
• Collaborative team player with excellent written and verbal communication skills and proven interpersonal skills
• Effective organisational skills with the ability to achieve results under pressure, adapt to changing priorities and manage multiple deadlines.
• Experience supporting Executive level stakeholders and/or similar high-profile positions.
• Ability to manage ambiguity, conflict, and difficult situations.
• Proficiency in MS Office applications

Responsibilities

• Programme manage International CBE’s strategic initiatives to drive profitable growth across AIG International, providing performance reporting and insight to senior leadership when required.
• Own the International CBE operating rhythm across five regions, and alignment with North America, embedding consistent governance, best practice sharing and performance management
• Produce executive briefing papers, talking points and strategic material for senior leadership engagement with clients and brokers or other senior internal stakeholders.
• Ensure the International Head of Client & Broker Engagement is adequately prepared and briefed in advance of key meetings and other speaking engagements
• Own the communications plan for International CBE, including the quarterly Raise the Bar calls with the CBE community and ad-hoc written updates
• Work with data and analytics and CRM teams to ensure accurate and fit for purpose KPI reporting, driving adoption across CBE.
• Develop executive reporting and coordinate the delivery of quarterly business reviews for International CBE
• Support the delivery of the International CBE Summit and other leadership meetings to promote best practice and alignment across regions.
• Partner with other AIG functions including Finance & HR improving operational effectiveness and resource planning.
• Build strong relationships with Executive Managers and those in a similar roles across the business
• Provide support to other members of the International CBE team where required

Skills

Project management

Programme management

Stakeholder management

Analytical skills

Communication skills

Organisational skills

MS Office

Confidentiality

Ambiguity management

Tools

MS Office

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as our International Client & Broker Engagement Manager, to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Client Broker Engagement

Our Client and Broker Engagement (CBE) team manages AIG’s major client relationships across all product lines, as well as driving new business activity. The team serves major clients and broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs.

How you will create an impact

This is a unique role within our International Client and Broker Engagement team reporting directly to our International Head of CBE. You will help drive key initiatives and support day-to-day management of International CBE including but not limited to, executive reporting, data analysis, project management and facilitation of knowledge sharing. This role will work across both Client and Broker Engagement and will expose you to all areas of a market leading global insurance business.

Responsibilities:

• Programme manage International CBE’s strategic initiatives to drive profitable growth across AIG International, providing performance reporting and insight to senior leadership when required.
• Own the International CBE operating rhythm across five regions, and alignment with North America, embedding consistent governance, best practice sharing and performance management
• Produce executive briefing papers, talking points and strategic material for senior leadership engagement with clients and brokers or other senior internal stakeholders.
• Ensure the International Head of Client & Broker Engagement is adequately prepared and briefed in advance of key meetings and other speaking engagements
• Own the communications plan for International CBE, including the quarterly Raise the Bar calls with the CBE community and ad-hoc written updates
• Work with data and analytics and CRM teams to ensure accurate and fit for purpose KPI reporting, driving adoption across CBE.
• Develop executive reporting and coordinate the delivery of quarterly business reviews for International CBE
• Support the delivery of the International CBE Summit and other leadership meetings to promote best practice and alignment across regions.
• Partner with other AIG functions including Finance & HR improving operational effectiveness and resource planning.
• Build strong relationships with Executive Managers and those in a similar roles across the business
• Provide support to other members of the International CBE team where required

What you’ll need to succeed

• Demonstrable experience of project/programme management.
• Previous experience across different regions and a working understanding of the global insurance market
• Strong strategic, analytical and problem-solving skills and comfortable working with complex data
• Collaborative team player with excellent written and verbal communication skills and proven interpersonal skills
• Effective organisational skills with the ability to achieve results under pressure, adapt to changing priorities and manage multiple deadlines.
• Experience supporting Executive level stakeholders and/or similar high-profile positions.
• Ability to manage ambiguity, conflict, and difficult situations.
• Ability to maintain confidentiality and handle sensitive and confidential information.
• Proficiency in MS Office applications

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: SM - Sales & MarketingAIG Europe S.A. (U.K. Service Branch) & American International Group UK Ltd