Internal Sales Executive

Atkore; West Bromwich; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Company pension

25 days annual leave

Life Assurance 4x salary

Free onsite parking

Job summary

Atkore is seeking a customer service administrator to manage orders, respond to enquiries, and support the UK sales team. You will process orders using CRM systems, maintain communication with customers and transport partners, and help prepare quotations.

The role involves outbound calls, updating records, and providing general administrative support to the UK team. A GCSE-level qualification and ICT proficiency are required, with CRM experience preferred.

Qualifications

• GCSE level or equivalent is required.
• Computer literate – Word and Excel at an intermediate level or above.
• CRM systems experience such as Salesforce or InforX would be desirable.
• Good telephone manner and ability to build rapport with customers.
• Office Administration
• Ability to work in a team and on own initiative.
• Ability to prioritise workload and manage time.
• Willingness to go the extra mile.

Responsibilities

• Process customer orders using InforX or Salesforce, check inventory, and respond to issues.
• Progress orders through dispatch and maintain contact with customers, sales teams, and transport companies.
• Provide quotations and assist with credit/debit administration.
• Support external sales team with account information and quotations.
• Organise transport for non-standard deliveries and ensure timely deliveries.

Skills

Good telephone manner

Rapport with customers

Administrative

Time management

Teamwork

Education

GCSE level or Equivalent

Tools

Salesforce

InforX

Microsoft Word

Microsoft Excel

Job description

Who We Are

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.

Job Overview

Effectively manage customers by ensuring orders are processed within relevant timeframes and handle queries to a high level of customer service. Engage with our customers through monthly outbound telephone campaigns, gaining Voice of Customer feedback and promoting the company’s products. Communicate effectively with internal teams to provide a high level of customer service. Support the Team Leader as required including preparing quotations, supporting account credit and debit administration.

Responsibilities

• Use computerised systems (currently InforX and Salesforce) to process customer orders, check inventory and respond to customer issues (including debits and credits), capture customer interactions.
• Process and progress orders through to dispatch.
• Maintain telephone contact with customers, external sales teams, and transport companies to ensure a timely communication flow between all parties.
• Respond to customer enquiries relating to stock, pricing and discount and provide 1st level technical support where possible.
• Conduct outbound telephone activity to promote sales, including inactive accounts, Buying Groups under promotion, etc.
• Provide customer quotations.
• Provide the external sales team with information relating to quotations, customer accounts etc.
• Organise transport for non-standard deliveries.
• Ensure deliveries are progressed and any issues relating to delivery are dealt with efficiently, with the correct escalation where necessary.
• Liaise with all departments on issues relating to product manufacture, assembly etc.
• Provide general administrative duties to support the UK team as directed by Team leader.
• Any other duties of a similar nature as required.

Required Qualifications

• GCSE level or Equivalent
• Computer literate – intermediate level or above in Word and Excel
• Working knowledge of CRM systems e.g., Salesforce or InforX would be desirable.
• Good telephone manner
• Ability to build rapport with customers.
• Office Administration
• Ability to work as part of a team and on your own initiative.
• Ability to prioritise own workload and manage own time commitments.
• Willingness to go the ‘extra mile.’
• Flexibility
• Willingness to share ideas and improvements.

Benefits

• Competitive Salary & Companywide bonus scheme
• 25 days annual leave
• Festive shutdown at Christmas
• Service and recognition awards.
• Training and development opportunities
• Company Pension
• Life Assurance 4x salary
• Discounted Gym Membership
• Enhanced family friendly policies
• Free annual flu vaccination vouchers
• Employee assistance programme which includes a 24/7 virtual GP
• Cash health plan.
• Free home cyber security training
• Cycle to work scheme.
• Free onsite parking

We are a Disability Confident Employer and are committed to ensuring a fair and inclusive recruitment process, if you do require any reasonable adjustments, please contact [e-mail].

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviours, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavour to move us forward.