Internal Sales Executive

BPX Electro Mechanical Co. Ltd; Sunderland; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

31 days annual leave

Training platform

Friendly work environment

Dress down Fridays

Employee Assistance Programme

Career progression

Cycle to Work scheme

Free onsite parking

Emergency loans

Job summary

BPX Electro Mechanical Co. Ltd in Sunderland is seeking an Internal Sales Executive to join our team at the SR5 2BX branch. You will handle customer enquiries, liaise with suppliers, and ensure the highest level of service.

This full-time, permanent role offers continuous sales development and training, with opportunities to build long-term customer relationships and contribute to branch targets.

Qualifications

• Proven track record in internal sales.
• Experience making proactive outbound calls.
• Strong customer service focus and communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Handle customer enquiries and sales support.
• Process quotations and sales orders accurately.
• Maintain customer records in CRM.Coordinate with suppliers and branch managers.
• Provide feedback on opportunities to the sales team.
• Support continuous improvement in service levels.

Skills

Proactive attitude

Internal sales experience

Outbound calling

Customer service

Organisational skills

Tools

MS Office

CRM software

Job description

We have a new and exciting opportunity for an Internal Sales Executive to join our team at our branch located in Sunderland (SR5 2BX). We are looking for a bright, enthusiastic person to join our friendly team. This is a full-time, permanent position, where continuous sales development and training will be provided.

About Us

For 60 years BPX (part of the RS Group) has built a reputation as the leading independent distributor of factory automation and control components – from computers to connectors, from robots to relays and everything in between. We now employ over 180 people and from our 15 locations throughout the UK & Ireland, we provide a local service to our customers.

Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work towards our mission for our customers, “help to choose, help to use”.

BPX are the strategic partner to market leading brands such as Schneider Electric, Mitsubishi, Omron and many more, offering innovative products, solutions and technical support to thousands of customers UK wide.

Job Purpose

As a member of our team, you will be responsible for handling customer enquiries, liaising with suppliers and ensuring that our clients receive the highest level of service. By utilising your excellent interpersonal skills, you will develop long‑term relationships with our customers ensuring that their requirements and business needs are interpreted and handled quickly and effectively.

The main duties will include

• Answer incoming enquiries to sell and support the company product range.
• Proactively make outgoing calls qualifying prospects and closing sales in order to meet targets.
• Accurately process quotations and sales orders using in house systems.
• Timely administration of quotations using in house quotation software.
• Ensure customer records are updated frequently and accurately on the Customer Relationship Management Software.
• Collation of customer files and purchase orders to company standards.
• Interact with customers to resolve any queries or issues.
• Provide feedback to the sales team on newly emerging opportunities, proactively assisting as required.
• Maintain culture of continuous improvement and excellence in customer service.
• Collate and co-ordinate information requested for management purposes.
• Any other ad hoc duties required by the Branch Manager.

Skills, Knowledge and Experience

To join our team, we are looking for a person who has the following:

• A proactive/can do attitude towards helping the business grow.
• A proven track record within an internal sales role.
• Experience of making proactive outgoing telephone calls.
• A passion for sales.
• Excellent customer interaction skills.
• Strong organisational, administrative and telephone skills.
• Ability to prioritise work, meet deadlines and follow through on commitments.
• Excellent attention to detail such that customer orders and information are accurate.
• Confident telephone manner.
• Computer literate (MS Office).
• Industrial Automation and Control knowledge desired but not essential (training provided).
• Full UK driving licence

BPX offers great benefits such as

• Minimum of 31 days annual leave including bank holidays (increasing with length of service)
• Access to our training and development platform
• Friendly and supportive work environment
• Dress down Fridays
• Access to the Employee Assistance Programme
• Recruitment referral bonus
• Opportunities for career progression
• Cycle 2 Work scheme
• Ability to carry forward unused holiday
• Option to purchase additional annual leave
• Free onsite parking
• Emergency loans

BPX remains a financially secure business, offering the chance to work within a happy, friendly company with some wonderful and talented people.

We reserve the right to close the advert early when a suitable candidate is found.

No Agencies, please