Internal Communications Manager Multiverse London, UK Workplace 6 hours ago

Content Creators; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Time off: 27 days + 5 days

Private medical Insurance

Hybrid work offering

Work-from-anywhere scheme

Kitchen & team events

Job summary

Multiverse is transforming today’s workforce through AI and tech upskilling. We’re seeking a senior internal communications lead to own the canonical storytelling, advise the CEO and leadership, and deliver top-tier internal content.

You’ll shape the All Hands program, FAQs, and messaging alignment across People, Product, Data & Insights, and Comms teams. You will drive channel strategy across Slack, intranet, and newsletters, building measurement and quarterly reports for the Director of

Qualifications

• Experience leading internal communications in a fast-moving, complex organisation.
• Proven ability to own narrative, channels, and leadership comms.

Responsibilities

• Own canonical internal messaging framework and keep it current as the business evolves.
• Advise the CEO and executive team during transitions and major moments.
• Lead internal content: briefings, FAQs, All Hands editorial ownership, and leadership comms.

Skills

Internal communications

Leadership

Storytelling

Editing

Crisis comms

Channel management

Stakeholder management

Data-driven storytelling

Tools

Slack

Intranet

Email

Job description

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

Once you're here, you will:

• Own the canonical story Multiverse tells itself: maintain a living messaging framework that captures who we are, what we do, and why it matters, keeping it current as the business evolves

• Be the trusted advisor to the CEO and his immediate team as Multiverse transitions into the next stage of its journey

• Produce outstanding internal communications content. For example:

  • Internal briefing materials ahead of major external moments like regulatory decisions, product launches, policy developments, so leadership is never scrambling and every Multiverser finds out what they need to know, first.

  • The internal FAQ and "what to say if asked" resources that equip every colleague to be an informed and confident ambassador for the business

  • Editorial ownership of All Hands: theme, narrative arc, content commissioning, and speaker preparation, ensuring it consistently moves the needle on alignment and energy

• Partner with the People team on key cultural moments so messaging is coherent and consistently on-brand

• Own and optimise our internal channels (Slack, intranet, email newsletters), deciding what goes where, at what frequency, and in what format, and build measurement into the channel strategy through open rates, engagement, and feedback loops

• Build a simple framework for measuring whether internal comms is working — do people feel informed, do they understand the strategy, can they articulate the narrative — and report quarterly to the Director of Communications on channel health and narrative consistency

About you:

• You embody the mission. You believe in equipping workers to win in the AI era, and you want every colleague to feel that purpose in how they show up at work

• You have hands-on experience leading internal communications in a fast-moving, complex organisation, and you've owned narrative, channels, and leadership comms

• You understand that internal comms is not a downstream function. You sit at the intersection of Data & Insights, Product, and external Comms

• You're a strong, instinctive writer and editor, able to sharpen a leadership message, a town hall script, or a sensitive change announcement with equal confidence

• You know how to translate data into story: you can take customer ROI evidence, learner outcomes, or operational performance figures and turn them into something every Multiverser can articulate and believe in

• You're fluent in AI tools and use them to move faster and think bigger, but you apply rigorous human judgement to everything that goes out under Multiverse's name

• You're calm and clear-headed under pressure: comfortable drafting sensitive internal communications in real time when external scrutiny spikes, and confident telling leadership what needs to be said and when

• You're operationally strong on channels - Slack, intranet, email

• You partner well with senior leaders: you can hold your own in a room with the exec team, give honest counsel on tone and timing, and earn trust quickly

• You thrive in networked organisations, collaborating fluidly with People, Product, Tech, Data & Insights, and the wider Comms team

• You see All Hands and leadership comms as strategic levers, not logistical exercises, and you have a track record of using them to drive genuine alignment

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.