Internal Communications Manager 1

Munich Re; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Munich Re Specialty – Global Markets is seeking a Credit Controller to support its policyholders and brokers across Europe. You will manage credit terms, process payments, and maintain accurate ledgers while liaising with underwriters on queries and ensuring timely collections.

The role requires experience in receivables, strong analytical skills, and the ability to communicate in Spanish. A proactive, collaborative approach and attention to detail are essential for success in this position.

Qualifications

• Experience in end-to-end receivables processes and credit control activities.
• Ability to communicate effectively in Spanish, both verbally and in writing.
• Strong analytical skills with attention to detail and data accuracy.
• Confidence working with a wide range of stakeholders across teams.
• Excellent time management and ability to prioritise workload and meet deadlines.

Responsibilities

• Produce, analyse and investigate Aged Debtor Reports and Credit Balances.
• Chase, resolve and reconcile aged credit accounts with brokers to maintain trading records.
• Liaise with underwriters to resolve accounting queries and escalate where needed.
• Monitor payments (cheque, BACS, Credit Card) for accurate data input and procedures.
• Respond to customer enquiries and manage allocated mail effectively.
• Update KPIs to reflect team performance and ensure timely reporting.

Skills

Receivables process

Spanish language

Analytical skills

Stakeholder management

Time management

Excel

Tools

Microsoft Excel

Job description

About Us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptablestrategy, superior products and industry leaders working in a supportive environment to achieve this.

About Us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptablestrategy, superior products and industry leaders working in a supportive environment to achieve this.

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.

Please see our website for more information.

Credit Controller

You will support the activities of MRRSI in Germany and its European branches extending to Europe and any other entities within GSI4.

Overall objective

Ensure that all premium payments are made within agreed credit terms, maximising collections within the framework. To undertake the processing and administration of credit control transactions so that credit control targets are achieved.

Responsibilities

• Production, analysis and investigation of Aged Debtor Reports and Credit Balances
• Chase, resolve, negotiate and reconcile aged credit accounts directly with brokers to enable the business to maintain an accurate record of its trading position. To include the reconciliation of aged credit balances, and ensure if funds are due to clients, they are forwarded without further delay.
• Liaise closely and provide such detail to underwriters to ensure that any accounting queries and errors can be resolved quickly. Including escalation as appropriate.
• Monitor payments received (cheque, BACS, Credit Card etc.) to ensure the accuracy and maintenance of data input and adherence to relevant procedures.
• Respond to and take ownership of customer enquiries and allocated mail.
• Ensure the applicable KPI’s are updated accordingly so as to provide an accurate picture of the performance of the team.
• Ensure all processes are documented effectively, detailing areas of financial judgement.
• Manage tasks within agreed timetable including booking relevant review meetings with management.
• Critically appraise all processes and assumptions on an ongoing basis with a ‘continual improvement outlook’ and proactively engage with relevant stakeholders to improve where opportunity exists.
• Assist in other areas of the team and provide effective cover where appropriate as assigned
• Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.

You are required to comply with the applicable local Conduct Standards:

• To be competent and capable
• To be honest, ethical and act with integrity
• To be financially sound

Knowledge And Skills

• Experience in, or knowledge of, the end-to-end receivables process
• Ability to communicate effectively in Spanish, both verbally and in writing
• Strong analytical skills and attention to detail
• Confidence in working with a wide range of stakeholders
• Excellent time management skills, with the ability to prioritise and manage your own workload effectively
• Ability to work under pressure and meet deadlines
• Intermediate proficiency in Microsoft Excel is desirable

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs.

Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and innovating today, striving for sustainable societies and business tomorrow

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment.

Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues

Learn more about sustainability at Munich Re – choose your impact!

#BePresent #BeBold #BeCurious