Internal Communications Manager

KFC UK & I - People & Culture; Woking; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working

Pension contributions up to 11%

Fri-Yay finishes

25 days holiday

Live Well Days

Bonus scheme

Private healthcare

Digital GP access

Mental health coaching

Enhanced parental leave

Study support

Income protection

Life cover

25% off the chicken

Job summary

KFC is seeking an exceptional communicator to lead internal communications, events and employee engagement from the Restaurant Support Centre in the UK. You’ll tell stories, plan campaigns and deliver major events that connect 1,500 restaurant leaders and colleagues across the UK & Ireland.

You’ll work with senior stakeholders, manage agencies and budgets, and create experiences that bring the brand to life.

Qualifications

• 5+ years experience in internal communications, employee engagement, events or a similar role.
• A track record of delivering large-scale events and communications campaigns.
• Strong writing and storytelling skills, with the ability to tailor messages for different audiences.
• Confidence working with senior stakeholders and managing multiple projects at once.
• Experience managing agencies, suppliers and budgets.
• A creative mindset, excellent organisation and the ability to thrive in a fast-paced environment.

Responsibilities

• Lead our internal communications calendar, creating engaging content across newsletters, digital channels, leadership updates and employee platforms.
• Lead the end-to-end delivery of large events, including major Company events, rallies and engagement campaigns.
• Support major business initiatives, cultural moments and recognition campaigns to strengthen engagement.
• Partner with senior leaders, franchise partners and agencies to deliver high-quality communications and events.

Skills

Internal communications

Event management

Storytelling

Stakeholder management

Budget management

Agency management

Job description

Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.

Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.

What’s the gig? Well, you support our restaurants – and we’ll support you every step of the way. Simple. Our doors are open – and they can take you anywhere.

All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.

ABOUT THE ROLE

If you've ever wondered who brings KFC's biggest moments to life, this is that role.

We're looking for an exceptional communicator who knows how to cut through the noise. Someone who can tell great stories, create unforgettable experiences and bring our people closer to the brand every single day.

You’ll own how we communicate with our Restaurant Support Centre (RSC) teams, create campaigns that bring our culture to life, and deliver some of the biggest events in our business. From writing communications for senior leaders to bringing together 1,500 restaurant leaders at RGM Fest, you'll play a key role in helping our people feel connected, informed and proud to be part of Team KFC.

No two days are the same. One day you could be shaping a leadership announcement, the next you're working with agencies to deliver a major event or launching an engagement campaign that reaches thousands of colleagues across the UK & Ireland.

If you're a brilliant storyteller, an experienced project manager and someone who loves creating memorable experiences, we'd love to hear from you.

WHAT YOU'LL BE DOING

You’ll have ownership across four key areas:

Internal Communications

Lead our internal communications calendar, creating engaging content across newsletters, digital channels, leadership updates and employee platforms. You’ll help make complex business messages simple, relevant and engaging.

Events & Experiences

Lead the end‑to‑end delivery of some of KFC's biggest events, including RGM Fest, Champions Club, RSC Rallies and The Bolos. From concept to delivery, you’ll create experiences that inspire our people and bring our brand to life.

Employee Engagement

Support major business initiatives, cultural moments and recognition campaigns that strengthen engagement and create pride across the business.

Stakeholder & Agency Management

Partner with senior leaders, franchise partners and agencies to deliver high‑quality communications and events, always looking for new ways to improve how we engage our people.

WHAT WE'D LOVE FROM YOU

• 5+ years experience in internal communications, employee engagement, events or a similar role.
• A track record of delivering large‑scale events and communications campaigns.
• Strong writing and storytelling skills, with the ability to tailor messages for different audiences.
• Confidence working with senior stakeholders and managing multiple projects at once.
• Experience managing agencies, suppliers and budgets.
• A creative mindset, excellent organisation and the ability to thrive in a fast‑paced environment.

Experience within hospitality, retail or franchised businesses would be a bonus, but isn't essential.

ABOUT YOU

• You're someone who loves making things happen.
• You build great relationships, enjoy bringing people together and have a knack for turning ideas into memorable experiences. You're equally comfortable writing a leadership communication as you are managing an event or presenting a recommendation to senior stakeholders.
• You stay calm under pressure, enjoy solving problems and aren't afraid to roll your sleeves up to get the job done.
• Most importantly, you're passionate about creating experiences that people genuinely remember.

A FEW MORE THINGS...

This role includes occasional evening and weekend work during key event periods, along with some travel across the UK and occasionally internationally for events and site visits.

WHAT’S IN IT FOR YOU:

We offer benefits that make your life that little bit easier, because weknowthejuggleis real.

From flexible, hybrid working to Fri‑Yay early finishes and Live Well Days, we’vecreated a package that supports the real you, in and out of work.

• Hybrid working from our Woking RSC (just 24 mins from London)
• Up to 11% company pension contributions
• Fri‑Yay finishes at 1pm every Friday
• 25 days’ holiday (plus bankhols)
• 5 Live Well Days a year, just for you
• Bonus scheme linked to company & personal performance
• Private healthcare, Digital GP access & mental health coaching
• Enhanced parental leave and flexible return options
• Study support, income protection, life cover & more
• And yes – 25% off the chicken!

Because real ones deserve real rewards.

KFC FOR EVERYONE:

Whoever you are and whereveryou’refrom, KFC is a place where you can bring the real you to work.

Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability,religionor sexual orientation, will have an equal opportunity to work here. Wedon’tjustwelcome,we encourage applications from underrepresented groups from all industries.

Ifyou’dlike anyadditionalsupport with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know.We’llbe there to help you be the real you.

Compensation: Competitive salary