Internal Communications and Engagement Partner

NOTTING HILL; Camden Town; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Maternity/paternity pay

Employee assistance

Health cash plan

Staff discounts

Loans: season ticket/tenancy/training

Cycle to work

Life insurance

Job summary

Notting Hill Genesis is seeking an Internal Communications and Engagement Partner to lead an inclusive programme for 1,200 colleagues in our Customer Services directorate, many in frontline roles. You will turn complex change into clear stories that explain what is changing and why it matters, working with leaders across Customer Services within a renewed Corporate Affairs team.

This hybrid role requires a proven track record in internal communications for large, customer-facing organisations,

Qualifications

• Proven track record of leading internal communications in large, customer-facing organisations.

Responsibilities

• Develop and deliver an internal communications and engagement plan for resident-facing colleagues.
• Adviser to the Chief Customer Officer and Customer Services SLT with resources and messaging.
• Cascade information through intranet, email campaigns, townhalls, and digital platforms.
• Equip leaders with briefings and toolkits to communicate change confidently.
• Design in-person engagement events and manage suppliers for value and impact.
• Use data and colleague insight to improve accessibility, inclusivity and service delivery.

Skills

Storytelling

Stakeholder management

Event management

Job description

This is an exciting time to join NHG's transformation. We're looking for an Internal Communications and Engagement Partner (Customer Services) to lead an inclusive, effective communications and engagement programme for 1,200 colleagues in our Customer Services directorate. Many of them are frontline housing officers or work in other resident-facing roles. As our Internal Communications and Engagement Partner, you'll turn complex change into clear, engaging stories that help colleagues understand what's changing, why it matters and how it affects them. You'll work closely with leaders across Customer Services as part of a renewed Corporate Affairs team. Your work will raise engagement, build a sense of purpose and help us become a truly resident-focused organisation. This is a hybrid role, with at least two days a week in an office.

How you'll do it

• Develop and deliver an internal communications and engagement plan for resident-facing colleagues that supports NHG's customer strategy, performance improvement and transformation priorities
• Act as key adviser to the Chief Customer Officer and Customer Services SLT, giving them the resources and support to build trust and confidence in NHG's direction
• Use our internal channels strategically, including the intranet, digital platforms, email campaigns and townhall meetings, to cascade information to frontline and dispersed teams
• Equip team leaders and line managers with briefings, toolkits and messaging so they can communicate change confidently and consistently
• Design and deliver in-person engagement, including the Customer Services directorate awayday and the annual all-colleague conference, managing suppliers to deliver value for money and strong impact
• Use data and colleague insight to make communications accessible, inclusive and relevant, and track success measures that drive measurable service improvement

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

As our Internal Communications and Engagement Partner, you'll bring:

Essential

• A proven track record of developing and leading internal communications and engagement programmes in a large customer-facing organisation, including through restructures, transformation programmes or other organisational change
• Excellent written, verbal and visual communication skills, with the ability to distil complex issues into clear, compelling messages for frontline or dispersed workforces
• Excellent stakeholder and event management skills, with experience advising senior leaders and working as a collaborative partner to a business

Desirable

• Working knowledge of housing management, leasehold or other property-related operational business
• Familiarity with digital internal communication platforms and emerging AI-enabled communication tools

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and we employ around 1,800 employees.

What we offer

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary