* INTERNAL APPLICANTS ONLY * Provision Officer

London Borough of Waltham Forest; Walthamstow; On-site; GBP 41,000 - 44,000; Full time

Job summary

London Borough of Waltham Forest is seeking a Full-time, permanent role in the Provisions and Integrations Team in Waltham Forest SEND to support Short Breaks and Assistance with Travel services (Home to School Transport).

The role focuses on resource allocation, financial transactions, and maintaining relationships with service users and families to enable informed use of services. Strong Excel and ICT skills are required.

Qualifications

• Numeracy and literacy qualification (e.g. GCSE English/Maths or equivalent).
• ICT proficiency, knowledge of Microsoft 365 and advanced Excel skills.

Responsibilities

• Maintain and develop client relationship-based functions for administration of care packages in the SEND Service.
• Manage day-to-day administration for delivery of care packages and specialist services.
• Deliver services and standards required by the team.
• Contribute to service/business/communications plans within area of responsibility.
• Support projects and programmes with stakeholder engagement as required.
• Contribute to budget and resource management for the area, including processing payments.

Skills

Numeracy

Literacy

Microsoft 365 experience

Education

GCSE English/Maths or equivalent

Tools

Advanced Excel

Microsoft 365

Job description

** INTERNAL APPLICANTS ONLY **

Organisation : London Borough of Waltham Forest

Salary: £41,133 - £43,680

Contract Type: Full-time; Permanent

Working hours per week: 36 hrs

Application Deadline: 30/10/2026

Proposed Interview Date(s): W/Commencing TBC

Reference: 2385

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email [e-mail] so we can arrange an alternative application method.

About the role:

Full time permanent role within Provisions and Integrations Team in Waltham forest SEND to support Short Breaks and Assistance with Travel services (Home to School Transport)

The role supports the delivery of resource allocation and financial transactions that enable stakeholders and customers to engage with and make informed use of the services. Managing and maintaining relationships with service users and their families for assistance with travel and Short Breaks provision delivered through the Integrated Disability Service.

We are looking for a highly motivated professional who will help us deliver excellent services to our children and their families as well as provide support to colleagues and peers within the Local Authority.

The role:

• - Plan and deliver the services required in the area of responsibility, ensuring compliance with all internal and external standards. Contribute to wider service planning, improvement and development activities as required.
• - To operate the Short Breaks and Assistance with Travel services for children SEND, young people and their families.
• - To provide a personalised service to service users.
• - To deliver services collaboratively with disabled children and young people, their parents and carers and professionals.
• - To work collaboratively with peers and colleagues to promote and enhance knowledge about the service, eligibility criteria, referral and panel processes
• - Provide specialist advice, guidance and support to colleagues, customers, providers, suppliers and /or other stakeholders. Interpret and resolve complex queries and issues. Proactively identify areas of potential concern.
• - Manage own specialist area of work and contribute to development of the Waltham Forest SEND Service relevant to specialist area.
• - Design and deliver agreed communications / promotional / engagement events and activities to support the service area.

The post holder will be responsible for ensuring children and young people provided with short breaks and Assistance with travel receive excellent service. This will involve working closely with providers and monitoring the effectiveness of their provision in ensuring the council meets its duties.

They will also be pivotal in ensuring that the service continues to improve and provides value-for-money and responds to the changing needs. They will also be responsible in ensuring administrative, financial, procurement and contract management are regularly reviewed and fit for purpose.

They will be part of a dynamic team which provides the relationship with families and ensures that they receive the appropriate level of challenge and support.

• - Responsibilities, including processing payments and financial transactions using council frameworks and procedure.
• - Advanced technical expertise – apply in‑depth knowledge of DfE guidance, SEND Code of Practice and Education Acts, Short Break Statutory Guidance
• - Contribute to policy updates and restructures payments and financial transactions using Council frameworks and procedures.
• - Digital transformation leadership – design, launch and embed digital solutions (e.g., Travel ID, Risk Assessments, Renewals) and optimise workflows/data quality.
• - Monitor Assistance with Travel and Short Breaks expenditure in line with approved budgets.
• - Experience in working with complex Excel spreadsheets.
• - Successful candidate will be involved with current renewal of current Short Break Framework.
• - No line management duties.

Qualifications and Requirements:

To be considered for this position, you should meet the following requirements:

• - Numeracy and literacy qualification e.g GCSE English / Maths or equivalent
• - ICT proficiency, knowledge of working with Microsoft 365, advanced Excel skills

Key Responsibilities:

• - To maintain and develop all client relationship-based functions for the effective administration of care packages in the SEND Service.
• - To manage and maintain the day-to-day administration for the effective delivery of care packages / specialist services.
• - Deliver the services and standards required of the team.
• - Contribute to service / business / communications plans within area of responsibility.
• - Support projects and services within specialist field or contribute to larger programmes effectively engaging with stakeholders as required.
• - Contribute to deliver effective budget and resource management for the area
• - including processing payments and financial transactions using council frameworks and procedure.
• - Advanced technical expertise – apply in‑depth knowledge of DfE guidance, SEND Code of Practice and Education Acts, Short Break Statutory Guidance
• - Contribute to policy updates and restructures payments and financial transactions using Council frameworks and procedures.
• - Digital transformation leadership – design, launch and embed digital solutions (e.g., Travel ID, Risk Assessments, Renewals) and optimise workflows/data quality.
• - Monitor Assistance with Travel and Short Breaks expenditure in line with approved budgets.
• - Experience in working with complex Excel spreadsheets.
• - Successful candidate will be involved with current renewal of current Short Break Framework.
• - No line management duties.

Terms and conditions:

• - Satisfactory declaration of interest;
• - This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;
• - Satisfactory DBS check;
• - This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.
• - As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us .

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