Intermediate Care Technician (ICT) x2 vacancies

Community Ambulance Service; City Of London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A respected healthcare provider in London seeks a qualified individual to work within a double-crewed ambulance service. The role requires previous care experience, a full UK driving license, and a First Response Emergency Care Level 3 Qualification. Candidates will ensure patient safety and comply with operational procedures. The position combines driving and patient care responsibilities, and offers good opportunities for professional development.

Qualifications

• Experience working in a care environment.
• Understand challenges within the role.

Responsibilities

• Provide a professional and caring service for all patients.
• Drive all types of approved ambulance service vehicles in accordance with road traffic law.
• Ensure prompt, accurate and legible completion of all relevant documentation.

Skills

First Response Emergency Care Level 3 (FREC3) Qualification

Full UK Driving licence with no more than 6 penalty points

Emergency Driving qualification

Job description

· External agencies in relation to patient experience and safeguarding, such as: Patient Advice and Liaison Service (PALS) Independent Complaints Advocacy Services Other NHS and independent patient experience teams Local Authorities Social Services Police and ambulance services Safeguarding teams / local authorities

Main Purpose of the Role: To work as part of a double‑crewed ambulance responsible for assessment, care, treatment and transport of patients and their carers/relatives in critical but non‑emergency situations, whilst adhering to the operational procedures and directives of the company and the client NHS Trust. To apply appropriate skills and the use of equipment safely and within an appropriate level of training, competency and scope of practice.

Responsibilities

• To provide a professional and caring service for all patients.
• Use the appropriate knowledge and skills to make professional judgements and treatments in line with the appropriate level of training and competency.
• Respond to patient transport requests and obey the directions and instructions detailed by the relevant Trust or control team.
• Work in line with the Trust‑specific scope of practice as detailed in the relevant client Trust induction and reference documentation.
• Respond to operational and clinical requirements in a safe, timely and efficient way, as directed by control room staff, senior clinicians, scene manager or other authorised manager as per guidelines.
• Drive all types of approved ambulance service vehicles under normal and emergency (blue‑light) conditions (where applicable and only if the post holder holds the relevant driving qualification), in accordance with the standards of the company and within road‑traffic law, taking particular care of the vehicle, its occupants and other road users.
• Ensure the safe transfer of patients to and from vehicles, following health and safety and manual handling techniques.
• Maintain a continuous duty of care to patients, within the level of training, scope of practice and competency of this role; ensuring an appropriate level of monitoring treatment is maintained until the patient is discharged or transferred to another healthcare professional.
• Ensure prompt, accurate and legible completion of all relevant documentation including the Patient Clinical Records (PCR), vehicle and equipment log sheets, VDI checks and, where appropriate, completion of the electronic PCR. An accurate record of decision making is essential in line with Caldicott principles, current legislation and regulatory framework.
• Maintain high standards of vehicle cleanliness during the shift in line with company procedures and policies; Infection Prevention and Control Policy and Ambulance Cleanliness Standards.
• Follow correct incident reporting procedure in respect of any adverse incidents, breakdowns and defects to vehicle and equipment.
• Follow Infection Prevention Control Policies to ensure handling of hazardous waste is disposed of in line with company policy.
• Ensure the vehicle is equipped and ready for operation by replenishing consumables and cleaning the vehicle in line with company policy.
• Share constructive feedback with line manager and service manager and actively participate in ideas and suggestions for service improvements.
• Be responsible for own personal and professional development, including statutory and mandatory training and continuous professional development.
• Attend and actively participate in company refresher training as required.
• Ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times.
• Demonstrate commitment to the company’s values and display high standards of integrity and professionalism towards patients, public, customers and colleagues.

General Requirements

1. The post holder must treat all colleagues in a manner that conveys respect for the abilities of each other and a willingness to work as a team.
2. All duties and responsibilities must be undertaken in compliance with the company’s policies and procedures.
3. Ensure incidents and near‑misses are reported in a timely manner; raise concerns using Freedom to Speak Up and Whistleblowing procedures.
4. Maintain safe working practices and environments for yourself, colleagues and service users under the Health and Safety at Work Act 1974 and subsequent legislation.
5. Respect confidentiality of company, staff, patients and third parties as governed by Common Law Duty of Confidentiality.
6. Uphold equal opportunity and diversity; treat all staff and users with dignity, respect and inclusivity.
7. Follow the company’s infection prevention and control (IPC) policies and procedures, use PPE in accordance with policy, and challenge non‑compliance immediately.
8. Safeguard children and adults, complete safeguarding training and seek guidance from the safeguarding team when unclear.
9. Applies the DBS policy for any required disclosures.

Key Skills & Qualifications

• Full UK Driving licence with no more than 6 penalty points and capable of driving a transit van‑sized vehicle.
• First Response Emergency Care Level 3 (FREC3) Qualification.
• Emergency Driving qualification: Edexcel/IHCD Ambulance Advanced Driving / FutureQuals L3 Certificate in Emergency Response Ambulance Driving or equivalent, where applicable.

Desirable

• Safeguarding Adults and Children Level 3.

Experience and Knowledge Essential

• Previous experience working in a care environment.
• Can demonstrate an understanding of the role and the challenges that may present.

Experience and Knowledge Desirable

• IT skills (databases and Microsoft Office).
• Previous experience working within patient transport; experience of dealing with difficult and challenging situations.
• Knowledge of geographical area.
• Excellent verbal and written skills.
• Excellent communication skills.
• Ability to work within a multi‑professional team.
• Demonstrate high levels of emotional intelligence.
• Attention to detail.
• Excellent time management and organisational skills.
• Able to undertake detailed classroom work and translate that into a practical situation.
• Have sound knowledge of medical conditions and illnesses of the general population, including paediatric and geriatric.
  • Can work under pressure and cope with change and conflicting priorities.
  • Model professional behaviours.
  • Engaging and positive personality; self‑motivated.
  • Can adapt to different people and situations.
  • Honest, trustworthy and always acts with integrity.
  • Physically fit – can undertake manual handling of patients and equipment using appropriate equipment, and able to drive.