Interim Third Party Managing Agent Manager

Paragon Asra Housing Limited; Leicester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

High street discounts

Health cash plans

26 days’ annual leave increasing to 29

Flexible bank holidays

Car leasing scheme

Hybrid working

Nine-day fortnight

Job summary

Paragon Asra Housing Limited is seeking an Interim Third-Party Managing Agents Manager to lead the managing agent service and deliver compliant, responsive, and value-for-money outcomes for residents.

You will manage relationships with third-party managing agents, hold them to account, and lead a team of five officers and an assistant while ensuring contracts, finances, service charges and legal requirements are properly managed.

Qualifications

• Experience leading or supervising a team and delivering service objectives.
• Experience delivering leasehold, property management or third-party managing agent services.
• Strong knowledge of service charges, leasehold responsibilities and housing or property management legislation.
• Experience managing performance against service standards, KPIs, budgets or contractual requirements.
• Experience handling complex resident queries, complaints, disputes and stakeholder relationships.
• Strong numerical and financial skills, including reviewing costs and budgets.

Responsibilities

• Lead, support and develop the Third Party Managing Agents team, managing workloads and performance to maintain high standards.
• Oversee contracts with managing agents, challenge poor performance and ensure contractual, legal, financial and property obligations are met.
• Review service charge budgets, invoices and year-end accounts, ensuring costs are evidenced and apportioned.
• Monitor statutory consultation and service charge requirements, deadlines and records.
• Oversee complex complaints, disputes and legal matters, working with advisers and teams to resolve issues.
• Monitor performance against standards, budgets and KPIs, identify risks and take corrective action.
• Build relationships with residents, agents and colleagues to resolve issues and improve outcomes.
• Use feedback and data to drive service improvements and value for money.
• Provide leadership for escalated issues and deputise for the Head of Third Party Managing Agents.

Skills

Team leadership

Leasehold knowledge

Service charges

Budgets

Housing legislation

Stakeholder relationships

Communication skills

Data analysis

Resident-focused

Problem solving

Education

Relevant degree or equivalent

Level 4 or above professional qualification

Job description

Are you passionate about delivering great services and getting the best outcomes for residents?

We’re looking for an Interim Third-Party Managing Agents Manager to lead our managing agent service, making sure residents receive compliant, responsive and value-for-money services.

You’ll manage relationships with third-party managing agents, hold them accountable for the services they provide, and make sure contracts, finances, service charges and legal requirements are properly managed. You’ll also lead and develop a team of five officers and an assistant, helping them deliver a consistent, high-quality service.

Working closely with teams across PA Housing, you’ll tackle complex issues, manage risks and identify opportunities to improve performance. You’ll also deputise for the Head of Third Party Managing Agents when needed, helping maintain effective service delivery and providing leadership on escalated matters.

Please note: This is a fixed term contract ending July 2027

What’s in it for you….

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

• Lead, support and develop the Third Party Managing Agents team, managing workloads, performance and priorities to maintain high service standards.
• Oversee managing agent contracts and agreements, challenging poor performance and ensuring contractual, legal, financial and property management obligations are met.
• Review service charge budgets, expenditure, invoices and year-end accounts, challenging unreasonable costs and ensuring charges are properly evidenced and apportioned.
• Monitor statutory consultation and service charge requirements, ensuring deadlines are met and records are accurate and complete.
• Oversee complex complaints, service charge disputes, legal cases and First-tier Tribunal matters, working with legal advisers and internal teams to resolve issues.
• Monitor managing agent performance against agreed standards, budgets and KPIs, identifying risks and ensuring corrective action is taken.
• Build strong relationships with residents, managing agents and colleagues across Finance, Legal, Repairs, Estates and Customer Services to resolve issues and improve outcomes.
• Use resident feedback, performance data and lessons learned to improve services, strengthen accountability and deliver better value for money.
• Manage escalated operational, financial and reputational risks, providing advice and direction on complex issues and escalating decisions where necessary.
• Deputise for the Head of Third Party Managing Agents, providing operational leadership and representing the service at internal and external meetings.

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What we’re looking for:

• Experience managing or supervising a team, supporting colleagues’ performance, delivery of service objectives.
• Experience delivering leasehold, property management or third-party managing agent services.
• Strong knowledge of service charges, leasehold responsibilities and relevant housing or property management legislation.
• Experience managing performance against service standards, KPIs, budgets or contractual requirements.
• Experience handling complex resident queries, complaints, disputes and stakeholder relationships.
• Strong financial and numerical skills, including reviewing costs, monitoring budgets and assessing value for money.
• The confidence to challenge managing agents constructively, negotiate solutions and escalating risks appropriately.
• Excellent organisational and communication skills, with the ability to manage competing priorities and produce clear, accurate reports and correspondence.
• Experience using data and customer insight to identify issues, improve performance and drive service improvements.
• A collaborative and resident-focused approach, with the ability to build effective relationships and adapt to changing priorities.
• The ability to lead a small operational team and deputise for the Head of Third Party Managing Agents when required.
• A relevant degree or equivalent qualification, alongside a qualification or membership at Level 4 or above with a relevant professional body, such as the Chartered Institute of Housing or Institute of Customer Service.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.