Interim Housing Operations Manager

Brackenberry; Wrexham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority contractor in Wrexham is seeking an experienced Operational Manager to oversee housing repair services. This full-time role involves managing DLO operations and external contracts, ensuring high-quality service delivery, and supporting compliance with statutory requirements. The ideal candidate will have relevant professional qualifications and proven experience in housing operations. Immediate availability is essential for the position.

Qualifications

• Proven experience in housing operations repairs or contract management.
• Experience managing or supervising DLO operations or external contractors.
• Track record of contributing to service improvement and organizational change.
• Experience in compliance statutory housing requirements and health & safety standards.
• Experience of collaborative working with internal and external partners.

Responsibilities

• Manage the day-to-day operations of the Councils DLO and external housing repair contracts.
• Provide operational oversight to ensure contract holders receive high-quality timely services.
• Work collaboratively with internal teams to monitor performance review of service delivery and streamline processes.
• Support specialist projects including compliance with Awabbs Law and other statutory requirements.
• Assist the Repairs & Services Lead and the Voids & Decarbonisation Lead with operational support.

Skills

Computer Science

Operational Risk Management

Risk Management

Six Sigma

Continuous Improvement

Lean

Process Improvement

Pricing

Customer Support

Alteryx

Kaizen

Project Management Lifecycle

Education

Relevant professional qualification in Housing Construction or Property Management

Evidence of continuing professional development

Job description

A local authority contractor in Wrexham is seeking an experienced Operational Manager to oversee housing repair services. This full-time role involves managing DLO operations and external contracts, ensuring high-quality service delivery, and supporting compliance with statutory requirements. The ideal candidate will have relevant professional qualifications and proven experience in housing operations. Immediate availability is essential for the position.