Interim Head of Engineering: Transformation & Personalisation

Gofractional; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Competitive rates

Flexible working arrangements

Professional development and career…

Dynamic, innovative environment

Cutting-edge projects

Job summary

Gofractional is seeking a Senior Engineering Leader to provide technical and delivery oversight across Contact Centre Transformation and Personalisation. This interim role focuses on stability, supporting engineering teams, and enabling a smooth handover to the permanent leader.

There is no line management responsibility, but you will guide two new Engineering Managers, maintain momentum, and ensure alignment with business goals in a complex, partner-led delivery environment.

Qualifications

• Head of Engineering / Engineering Director-level experience.
• Strong track record leading engineering in complex digital environments.
• Able to get up to speed quickly and operate effectively in an interim capacity.
• Strong technical judgement and stakeholder management skills.
• Comfortable working across internal teams, third parties and large delivery partners.
• Pragmatic, confident and delivery-focused.
• Experience in large-scale retail or similarly complex customer environments would be advantageous.

Responsibilities

• Provide senior technical leadership across Contact Centre Transformation and Personalisation.
• Quickly understand the technology landscape, programmes, teams, suppliers and key risks.
• Provide technical oversight across a complex, third-party and partner-led delivery environment.
• Support two new Engineering Managers, providing senior-level guidance and air cover.
• Maintain delivery momentum, resolve technical blockers and manage dependencies.
• Ensure technical decisions and engineering direction remain aligned to business and customer objectives.
• Work closely with product, architecture, delivery and external partners.
• Prepare a clear and effective handover for the permanent engineering leader.

Skills

Engineering leadership

Delivery management

Stakeholder management

Technical judgement

Interim capacity readiness

Job description

Gofractional is seeking a Senior Engineering Leader to provide technical and delivery oversight across Contact Centre Transformation and Personalisation. This interim role focuses on stability, supporting engineering teams, and enabling a smooth handover to the permanent leader.

There is no line management responsibility, but you will guide two new Engineering Managers, maintain momentum, and ensure alignment with business goals in a complex, partner-led delivery environment.