Interim COO: Growth & Operational Excellence

Scrutton Bland, part of the Sumer Group; Ipswich; On-site; GBP 120,000 - 150,000; Full time

Job summary

Go Fractional is seeking an experienced Interim Chief Operating Officer to join on a fixed-term basis, covering maternity leave and sustaining operational momentum across the firm. The role demands hands-on senior leadership, working closely with the Managing Partner, Partners and Group support functions to oversee day-to-day operations and improve commercial performance and client experience.

The successful candidate will lead client delivery, resource planning and governance, navigating change

Qualifications

• Experience in a COO, Operations Director or comparable senior leadership role.
• Experience in an accountancy, professional-services or other people and utilisation-led business, ideally within a multi-site or group structure.
• Confidence working with Partners and senior stakeholders, including the ability to constructively challenge when required.
• Strong commercial judgement with experience of using operational and financial information to drive action.
• Experience of leading through periods of change, integration or transformation.
• The ability to quickly identify what needs attention, while recognising what is already working well and should not be disrupted.
• Experience of supporting growth through acquisition, successfully integrating new teams and embedding consistent processes and ways of working.
• Ensure administrative resources are structured and deployed effectively, enabling client-facing teams to focus on excellent client service and delivery.

Responsibilities

• Lead day-to-day operations and drive performance across commercial and service delivery.
• Balance workloads with capacity planning and ensure delivery is on time and within budget.
• Maintain strong governance with Partners and Group functions; escalate and resolve issues promptly.
• Support group-wide changes, technology adoption, and process improvements ensuring sustainability.
• Foster a positive, collaborative culture with clear accountability and consistent ways of working.

Skills

Strategic leadership

Stakeholder management

Commercial judgment

Change management

People leadership

Multi-site experience

Job description

Go Fractional is seeking an experienced Interim Chief Operating Officer to join on a fixed-term basis, covering maternity leave and sustaining operational momentum across the firm. The role demands hands-on senior leadership, working closely with the Managing Partner, Partners and Group support functions to oversee day-to-day operations and improve commercial performance and client experience.

The successful candidate will lead client delivery, resource planning and governance, navigating change