Interactive Virtual Representative I

Centra Credit Union; Leeds; On-site; GBP 18,000 - 26,000; Full time

Job summary

Centra Credit Union is seeking a Full-Time onsite Interactive Virtual Representative in Columbus, IN. The role involves welcoming Members, handling transactions, and educating them on financial solutions via live video interactions.

You will progress through a learning path from level I to III, with meaningful growth within Retail Operations. The position starts at $21.88 per hour, with a comprehensive benefits package and opportunities for advancement; interpreters may receive differential.

Qualifications

• High School Diploma or GED required.
• Under one year of related experience preferred.

Responsibilities

• Welcome and engage Members during account transactions and advise on products and services.
• Perform deposits, withdrawals, transfers, loan payments, and other transactions accurately.
• Build Member relationships through value-added service and feedback programs.
• Apply knowledge of Centra products to assist Members.
• Maintain ongoing communication with supervisor and escalate issues as needed.

Skills

Customer service

Communication

Financial products

Problem solving

Team orientation

Education

High School Diploma

GED

Job description

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.

Centra Credit Union has an exciting opportunity as a Full-Time onsite Contact Center Interactive Virtual Representative, in Columbus, IN. The Interactive Virtual Representative is responsible for welcoming and engaging in meaningful conversations with our Member base and creating value while completing transactions with high accuracy. An Interactive Virtual Representative will develop to a high level of competency in educating and advising on financial solutions through products and services based upon Member needs and goals. This position is actively involved in providing service to Members through live video interactions while adding value and executing on Centra Strategy and contributing to the safety and security of Centra and Members in compliance with policy and procedure.

The position has a Learning Path to develop and grow their skills while transitioning from an Interactive Virtual Representative I through Interactive Virtual Representative III role. Team Members can reside in an Interactive Virtual Representative III role or continue to pursue further development in Retail Operations or another career path.

At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. The starting wage for this opportunity is $21.88 per hour. Hourly compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family

Spanish/English interpreters may be eligible for an interpreting differential.

ESSENTIAL FUNCTIONS:

This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

• Creates value by actively engaging Member during account transactions while educating and advising Members on Credit Union products and services. Transactions include deposits, withdrawals, transfers, and loan payments.
• Performs Member account maintenance and Member transactions to include deposits, withdrawals, transfers, loan payments, check cashing, and cash exchanges. Engages Member to build Member relationships through value added promotion of products and services and in support of the Member feedback program.
• Applies useful knowledge on all products and services to assist Members.
• Ensures financial literacy and applies expert knowledge and awareness of all Centra products and services.
• Engages with Members in problem solving for their financial needs.
• Engages in value creating initiatives and tactics set forth by Retail Leadership.
• Maintains ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, or other important information discovered via Member engagement.
• Effectively uses time when not on live video to create value through activities such as providing Member services with Contact Center or Retail operational needs.
• Engages in required Learning Path for continued development and growth within the specified timeframes.

EDUCATION & EXPERIENCE – (Equivalent combination of Education & Experience will be considered.)

• High School Diploma or General Education Diploma (GED)
• Under one year of similar or preparatory experience.

Note: Hours of Operation are 8AM-6PM Monday thru Friday and Saturday 8:00AM to 2:00PM.

Centra is an Equal Opportunity Employer.

Qualifications

Education

Required

High School or Equivalent or better.

Preferred

Under 1 year of similar or related experience or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.