Intensive Support Project Worker

NFP People Limited; Southend-on-Sea; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading charity organization in Southend-on-Sea is seeking an Intensive Support Project Worker to empower individuals with complex needs on their journey to recovery. This full-time role involves developing personalized support plans, promoting independent living skills, and ensuring health & safety compliance. The ideal candidate must have knowledge of homelessness-related issues and strong communication skills, along with a commitment to providing recovery-focused support. This position requires flexibility to work evenings and weekends.

Qualifications

• Empathetic, patient, and confident working with vulnerable individuals.
• Commitment to empowering individuals through recovery-focused support.
• Willingness to work unsociable hours, including evenings and weekends.

Responsibilities

• Develop personalized support and recovery plans.
• Support access to healthcare, benefits, and specialist services.
• Promote independent living skills such as budgeting and cooking.

Skills

Knowledge of homelessness-related issues and recovery principles

Strong communication and safeguarding awareness

Ability to build rapport and maintain professional boundaries

Self-motivated and flexible

Education

NVQ Level 3 or equivalent in Health & Social Care

Job description

Intensive Support Project Worker

We are seeking a compassionate, resilient Intensive Support Project Worker to empower individuals with complex needs on their journey to recovery.

Position: Intensive Support Project Worker

Salary: £27,054 - rising incrementally to £29,357

Location: Southend-on-Sea

Hours: Full-time, 37 hours per week (including evenings/weekends)

Closing Date: 27th February 2026

About the Role

This permanent role sits within a specialist Complex Needs team, supporting individuals with multiple and interlocking challenges including mental health, substance use, and homelessness. You'll deliver psychologically informed, recovery-focused support tailored to each resident's needs, helping them build stability and independence.

Key responsibilities

• Developing personalised support and recovery plans
• Supporting access to healthcare, benefits, and specialist services
• Promoting independent living skills such as budgeting, cooking, and hygiene
• Maintaining accurate records for monitoring and reporting
• Ensuring health & safety compliance across supported properties
• Building strong partnerships with external agencies and professionals
• Providing evening and weekend cover as part of a rota
• Supporting communications and fundraising efforts when required

About You

You're empathetic, patient, and confident working with vulnerable individuals in a calm, client-led manner. You understand the challenges faced by people experiencing homelessness and are committed to empowering them through recovery-focused support.

Essential attributes and experience

• Knowledge of homelessness-related issues and recovery principles
• Ability to build rapport and maintain professional boundaries
• Strong communication and safeguarding awareness
• Self-motivated, flexible, and able to work independently or as part of a team
• Willingness to work unsociable hours, including evenings and weekends

Desirable

• NVQ Level 3 or equivalent in Health & Social Care, Housing, or IAG
• Experience of partnership working
• Car driver

About the Organisation

This well-established charity provides housing and support to individuals affected by homelessness, helping them rebuild their lives through compassionate, person-centred services. The organisation is committed to recovery principles and a Psychologically Informed Environment (PIE) approach, ensuring every resident receives the support they need to thrive.

Other roles you may have experience of could include:

Support Worker, Housing Officer, Recovery Coordinator, Mental Health Support Worker, Homelessness Outreach Worker, Tenancy Sustainment Officer, Keyworker, Caseworker, Project Worker.