Intensive Support Project Worker

NFP PEOPLE; Essex; On-site; GBP 27,000 - 30,000; Full time

Job summary

A local charity organization is seeking an Intensive Support Project Worker in Southend-on-Sea to support individuals facing complex needs, including homelessness and mental health challenges. The role involves developing personalized recovery plans and assisting with accessing services. Ideal candidates will have knowledge of homelessness issues and strong communication skills, working both independently and with a team. This full-time position includes evening and weekend hours.

Qualifications

• Ability to build rapport and maintain professional boundaries.
• Self-motivated, flexible, and able to work independently or as part of a team.
• Willingness to work unsociable hours, including evenings and weekends.

Responsibilities

• Developing personalised support and recovery plans.
• Supporting access to healthcare, benefits, and specialist services.
• Promoting independent living skills such as budgeting, cooking, and hygiene.
• Maintaining accurate records for monitoring and reporting.

Skills

Knowledge of homelessness-related issues

Strong communication skills

Empathy and patience

Ability to work independently

Education

NVQ Level 3 or equivalent in Health & Social Care

Job description

Overview

We are seeking a compassionate, resilient Intensive Support Project Worker to empower individuals with complex needs on their journey to recovery.

Position and Details

Position: Intensive Support Project Worker

Salary: £27054 - rising incrementally to £29,357

Location: Southend-on-Sea

Hours: Full-time, 37 hours per week (including evenings/weekends)

Closing Date: 14th November 2025

Interview Date: 17th November 2025

About the Role

This permanent role sits within a specialist Complex Needs team, supporting individuals with multiple and interlocking challenges including mental health, substance use, and homelessness. You’ll deliver psychologically informed, recovery-focused support tailored to each resident’s needs, helping them build stability and independence.

• Developing personalised support and recovery plans
• Supporting access to healthcare, benefits, and specialist services
• Promoting independent living skills such as budgeting, cooking, and hygiene
• Maintaining accurate records for monitoring and reporting
• Ensuring health & safety compliance across supported properties
• Building strong partnerships with external agencies and professionals
• Providing evening and weekend cover as part of a rota
• Supporting communications and fundraising efforts when required

About You

You’re empathetic, patient, and confident working with vulnerable individuals in a calm, client-led manner. You understand the challenges faced by people experiencing homelessness and are committed to empowering them through recovery-focused support.

Essential attributes and experience

• Knowledge of homelessness-related issues and recovery principles
• Ability to build rapport and maintain professional boundaries
• Strong communication and safeguarding awareness
• Self-motivated, flexible, and able to work independently or as part of a team
• Willingness to work unsociable hours, including evenings and weekends

Desirable

• NVQ Level 3 or equivalent in Health & Social Care, Housing, or IAG
• Experience of partnership working
• Car driver

About the Organisation

This well-established charity provides housing and support to individuals affected by homelessness, helping them rebuild their lives through compassionate, person-centred services. The organisation is committed to recovery principles and a Psychologically Informed Environment (PIE) approach, ensuring every resident receives the support they need to thrive.

Other roles you may have experience of could include

• Support Worker
• Housing Officer
• Recovery Coordinator
• Mental Health Support Worker
• Homelessness Outreach Worker
• Tenancy Sustainment Officer
• Keyworker
• Caseworker
• Project Worker