Intelligence Analyst, Recon+ (Remote)

CrowdStrike; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading cybersecurity firm in the United Kingdom is seeking a Falcon Intel Recon Analyst to support cyber threat customers and maximize the value of the Intelligence product. This role requires strong technical and customer engagement skills, with responsibilities in managing customer satisfaction, guiding clients through their findings, and communicating feedback to enhance the product. Ideal candidates will have a passion for cybersecurity and thrive in a fast-paced environment.

Benefits

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive wellness programs

Professional development opportunities

Employee Networks and volunteer opportunities

Great Place to Work Certified™ globally

Qualifications

• Strong technical expertise in dark web intelligence, APT strategies, and threat intelligence.
• Ability to operate independently with little direction.
• Understanding of customer needs from executives to analysts.

Responsibilities

• Drive high customer satisfaction and manage customer relationships.
• Triage noteworthy findings from Falcon Intelligence Recon.
• Guide customers through findings and provide expertise.
• Communicate customer feedback to Intelligence and Engineering teams.
• Plan process improvements for customer satisfaction.

Skills

Cyber threat intelligence

Customer engagement skills

Dark web intelligence

Adaptable and willing to learn new technologies

Excellent written and verbal communication skills

Ability to manage multiple concurrent workstreams

Presentation skills

Education

Fluent in French, Arabic, or German at C1 level

Tools

AI tools

Application programming interfaces (API)

Job description

Overview

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

The mission of the Falcon Intel Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Analysts are responsible for working with multiple customers to manage the customer's Falcon Intel Recon module. This role will serve as a cyber intel analytic interface between CrowdStrike's Falcon Intelligence Recon customers and the wider CrowdStrike intelligence team, enabling effective use of cyber threat intelligence between clients and the Falcon Intel Recon application.

What You’ll Do

• Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.
• Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
• Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
• Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for.
• Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.

What You’ll Need

Ideal candidates possess strong technical expertise in dark web intelligence, APT strategies, and threat intelligence, complemented by exceptional customer engagement skills across technical and executive levels. You should demonstrate a proven ability to independently manage multiple concurrent workstreams and have a genuine passion for delivering outstanding customer experiences. The role requires understanding and addressing customer needs at all organizational levels, from C-suite executives to security analysts.

• Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle
• Excellent written, verbal communication skills in English
• Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
• Knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites
• Adaptable and willing to learn new technologies
• Customer service attitude and willingness to help and problem-solve with customers
• Ability to operate independently and with little direction.
• Ability to present and explain technology to people with less technical knowledge
• Must be able to thrive in a fast paced, high stress start up environment and able to create customer solutions with limited resources
• Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
• Fluent in at least one of the following languages at C1 level or higher (CEFR standard): French, Arabic, or German

Bonus Points

• Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.

Travel: Minimal to light travel (25%)

#LI-Remote

#LI-EV1

Benefits of Working at CrowdStrike

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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