Integration Engineer - Incident Response

Cognitive Group | Part of the Focus Cloud Group; Greater London; Hybrid; GBP 83,000 - 152,000; Full time

Job summary

Cognitive Group | Part of the Focus Cloud Group in London offers a contract Integration Engineer role focusing on incident response. You’ll build and maintain Python integrations that connect incident management tooling with Jira, Slack, and other systems, ensuring quick and reliable flagging, escalation and reporting.

This hands-on engineering position requires deep API/webhook experience, strong testing and change control discipline, and collaboration with Operations, Engineering, Safety and

Qualifications

• Strong Python development experience focused on integrations.
• Hands-on experience with incident management tooling.
• Experience with Jira/Slack integrations via APIs/webhooks.
• Experience or exposure to regulated environments.
• Excellent testing, documentation, and change-control discipline.
• Ability to support incidents across multiple countries.

Responsibilities

• Develop Python integrations that connect incident management tooling with Jira, Slack, AI-driven platforms and other operational systems using APIs and webhooks.
• Implement and configure complex incident workflows, including alerting, escalation logic, paging, on-call rotas and notifications.
• Work with operational teams to understand their requirements and translate them into reliable technical configurations, defining what gets flagged immediately and how it is responded to.
• Build monitoring, audit trails and failure alerting to quickly identify broken integrations or incomplete workflows.
• Test integrations and workflows through simulations and controlled rollouts, applying strong change control throughout.
• Collaborate closely with Operations, Engineering, Safety, Legal and regional teams.

Skills

Python

Incident tooling

APIs & webhooks

Alerting & escalation design

Testing & documentation

Regulated environment knowledge

Multi-country incident support

Tools

Jira

Slack

incident.io

PagerDuty

Opsgenie

xMatters

FireHydrant

Job description

Integration Engineer – Incident Response (Contract)

London (Hybrid) | Full-Time

We’re looking for a contract Integration Engineer with strong Python development skills to join a fast-growing technology company as it scales its operations internationally. You’ll be hands-on in building and integrating complex incident management tooling, connecting multiple systems so that issues are flagged, escalated and reported quickly and reliably. This is a hands‑on engineering role, not a project management position, working directly in the code, configuration and workflows.

Key Responsibilities:

• Develop Python integrations that connect incident management tooling with Jira, Slack, AI-driven platforms and other operational systems using APIs and webhooks.
• Implement and configure complex incident workflows, including alerting, escalation logic, paging, on-call rotas and notifications.
• Work with operational teams to understand their requirements and translate them into reliable technical configurations, defining what gets flagged immediately and how it is responded to.
• Build monitoring, audit trails and failure alerting to quickly identify broken integrations or incomplete workflows.
• Test integrations and workflows through simulations and controlled rollouts, applying strong change control throughout.
• Collaborate closely with Operations, Engineering, Safety, Legal and regional teams.

Required Skills:

• Strong commercial experience as a Python developer, building and maintaining integrations.
• Hands-on experience implementing complex incident management or operational tooling (e.g. incident.io, PagerDuty, Opsgenie, xMatters, FireHydrant or Jira Service Management).
• Deep experience integrating SaaS platforms using APIs and webhooks, particularly Jira and Slack.
• Experience designing alerting, on-call routing and escalation paths.
• Background in a safety-critical or regulated environment where incident reporting is essential, such as betting and gaming, banking, fintech or payments.
• Strong testing, documentation and change-control discipline.
• Experience with incident.io.
• Experience working in businesses where incidents carry significant financial or reputational impact.
• Experience supporting incident response across multiple countries.