Integrated locality review (ILR) coordinator

NHS; Gillingham; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare organization in Gillingham is seeking a committed administrative professional to join their integrated locality review team. The role involves coordinating multidisciplinary meetings and providing vital support to GPs and patients. The ideal candidate should have strong communication, organizational skills, and prior experience in administration, ideally within a healthcare setting. This is an excellent opportunity for those passionate about contributing to patient care.

Benefits

Pension scheme options

Flexible working arrangements

In-service training and support

Qualifications

• Minimum education equivalent GCSE English and Maths at grade C or above.
• Previous experience in an administration role.
• Experience in a healthcare setting desirable.

Responsibilities

• Provide support to GPs and Multidisciplinary Teams.
• Collate patient information to inform the team.
• Coordinate multi-disciplinary meetings.

Skills

Communication skills

Organisational skills

IT literacy

Interpersonal skills

Education

RSA level 3

Tools

RIO

EMIS

IBIS

Job description

Job summary

Are you skilled in administration and have experience in multi‑disciplinary co‑ordination?

Are you passionate about making a difference in patient care by being part of a multi‑disciplinary meeting process?

If you answered yes, we've got the perfect role for you!

We are looking for a passionate and dedicated administrative person to join a small team called the integrated locality review team (ILR). The role will require working as a team to co‑ordinate multi‑disciplinary meetings in the organisation.

If this is you we look forward to welcoming you to our team.

Main duties of the job

• This is a role with joint accountability to Health and Social Care and post holders will need to demonstrate flexibility and adaptability to working in a dynamic environment.
• To support the band 5 team lead in the development and co‑ordination of Integrated Locality Review (ILR) Team meetings, working collaboratively to achieve shared goals.
• To provide support to GPs and Multidisciplinary Teams by collating service user/patient information from across health and social care to inform the Integrated Locality Review Team.
• To work across primary, secondary and community teams to identify risk stratification tools to best effect, in identifying opportunities for preventative and self‑management support to patients.
• This post is responsible for ensuring that patients are referred on to the most appropriate health, social and/or voluntary organisations in a timely manner, coordinating actions from meetings and for creating, updating and sharing the shared care plan.
• To support team lead to monitor key performance indicators, providing reports, audits and information as required.
• To participate in the induction and training of new members of staff and to contribute to the multi‑disciplinary team development.

About us

• This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused – you'll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• We'll provide well established, in‑service training, one‑to‑one supervision, and appraisals with regular support.
• You will be able to develop your skills in a friendly and supportive team.

Flexible working

In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to ensure you can work in a way that is best for us, for our patients and for you. Speak to us about how we might accommodate a flexible working arrangement.

The small print

• Informal visits can be arranged on request.
• We will offer you the choice of two pension schemes; the NHS Pension scheme and the Scottish widows group pension scheme.
• MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

Details

• Date posted: 25 November 2025
• Pay scheme: Agenda for Change
• Band: Band 4
• Salary: £27,485 to £30,162 a year per annum
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 813‑245‑1125‑LB
• Job locations:
  MCH House, Bailey Drive, Gillingham, ME50PZ

Job responsibilities

1. Communication and relationship skills – Provide a single point of contact for GPs within Integrated Locality Review Meetings, organise meetings, coordinate and attend inter‑professional meetings, monitor and collate actions and outcomes, develop and maintain effective working relationships, engage with multiple services and agencies, and promote ILRs and improve engagement and understanding of ILR criteria and processes.

2. Knowledge, training and experience – Minimum education equivalent GCSE English and Maths at grade C or above, appropriate experience within a demanding healthcare or IT environment or equivalent job role setting, knowledge of current NHS pathways desirable, knowledge of a range of administrative systems, understanding of data protection, excellent communication, interpersonal and organisational skills, competence in a wide range of IT systems, ability to deliver to deadlines, manage own time, be proactive, and work autonomously.

3. Analytical and judgement skills – Undertake duties in an autonomous manner, work with the team lead to determine appropriate responses, review information, determine best services, problem‑solve, analyse and reach informed decisions.

4. Planning and organisational skills – Plan, organise and prioritise a busy caseload, organise multi‑agency meetings, identify service development initiatives, manage deadlines, delegate tasks, take minutes, send agendas and action logs, email attendees for availability and book meetings.

5. Physical skills – Advanced keyboard skills, navigate operational systems, prepare meeting rooms, drive across the locality where necessary.

6. Responsibility for patient / client care – Provide non‑clinical advice to patients, develop awareness of available resources, identify safeguarding and quality issues, coordinate short‑term caseload for ILR meetings, share care plans.

7. Responsibility for policy and service development implementation – Assist the team lead in the development and evaluation of ILR meetings, apply policies and procedures, support ILR development and coordinator role.

8. Responsibilities for financial and physical resources – Maintain and look after MCH equipment, ensure signposting to appropriate services in triage and meetings.

9. Responsibilities for human resources (HR) – Participate in induction and training, provide cover, ensure coverage, assist in recruitment.

10. Responsibilities for information resources – Use RIO, EMIS, IBIS and other databases, input data accurately, follow information governance, document actions, create reports.

Person specification

Qualifications – Essential

• RSA level 3
• Experience of IT and computer literacy

Qualifications – Desirable

• ECDL and knowledge of IT applications

Experience – Essential

• Previous experience in administration role
• Proven experience in interpersonal, communication and organisational skills

Experience – Desirable

• Experience in a healthcare setting

Special expertise – Essential

• Special expertise and knowledge in administration

Special expertise – Desirable

• Working with the public
• Safeguarding

MCH Values – Essential

• Good understanding of MCH values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Medway Community Healthcare

MCH House, Bailey Drive, Gillingham, ME50PZ