Integrated Care Operations Administrator

UCLH (University College London Hospitals NHS Foundation Trust); Greater London; On-site; GBP 34,000 - 37,000; Part time

Job summary

University College London Hospitals NHS Foundation Trust (UCLH) is seeking an experienced Integrated Care Operations Administrator. The role is a part-time contract (22.5 hours weekly) based at University College Hospital in London, with a Band 4 NHS AfC salary of £34,186–£37,389 per annum (pro rata for part time).

The post requires GCSEs in English and Maths, plus NVQ Level 4 in Business Administration or equivalent; NHS experience preferred.

Qualifications

• Educated to GCSE level with English and Maths.
• NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent.
• Experience in NHS or healthcare setting; able to work in a multidisciplinary environment.

Responsibilities

• Produce daily, weekly and monthly reports to evidence team activity.
• Maintain databases to ensure data reliability and meet service needs.
• Take minutes and diary-manage Senior staff.
• Provide cross-service support as required.

Skills

IT skills

Communication

Education

GCSE English and Maths

NVQ Level 4 in Business Administration / Healthcare

Job description

Integrated Care Operations Administrator

NHS AfC: Band 4

Main area Administration Grade NHS AfC: Band 4 Contract Fixed term: 8 months (Limited Funding (31-03-2027)) Hours Part time - 22.5 hours per week Job ref 309-UCLH-8161-B

Site University College London Hospital Town London Salary £34,186 - £37,389 per annum inclusive of HCAS, (pro-rata for part time) Salary period Yearly Closing 13/09/2026 23:59

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

University College London Hospitals NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

We are looking for an experienced Administrator to join our friendly, professional and motivated team in the UCLH Integrated Care Operations (ICO) service. You will be a valued member of the current administrative workforce, working closely with the various teams within the service and providing a high-quality level of administration service to the Administrative Service Manager, Senior Nurse, Head of Integrated Care Operations and Nurses within the ICO.

The successful applicant must possess a high level of IT skills and be proficient in the collection, recording and analysis of data. Applicants must also have experience of working as part of a multidisciplinary team as this is a responsible and varied post with an important role in providing continuity of the service. Excellent communication skills are a must.

Main duties of the job

Duties will include the production of daily, weekly and monthly reports to evidence the workings of the teams, the maintenance of databases to ensure they are meeting the needs of the service and the reliability of the data, minute taking, diary management of the Senior staff and the provision of support across the service as/when required

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working .

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge and Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths
• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
• NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

• Demonstrable knowledge of secretarial and administrative procedures at a high level of competence acquired through both training and experience
• Proven experience of working in an office environment, resolving queries and using initiative to ensure first-class service delivery.
• Previous NHS or healthcare experience, or experience of working in a healthcare setting
• Evidence of leading a team

Health, Safety and Security

• Able to identify risk issues in immediate working environment and correct where possible or report to manager
• Promote an awareness of incident reporting

Communication

• Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
• Able to follow instructions and complete assigned tasks.
• Able to deal with the public in person and on the phone
• Able to support and reassure patients/carers in distress
• Understands importance of maintaining confidentiality

Personal and People Development

• Demonstrates understanding of own role within the team
• Able to induct new staff into the department, providing training to new colleagues

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

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