Integrated Care Co-ordinator Service Lead

Norfolk; Norwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government authority is seeking an Integrated Care Coordinator Service Lead to enhance service delivery and development across Central Norfolk. You will lead a team of Integrated Care Coordinators, ensuring effective communication and collaboration within health and social care services. Ideal candidates will have experience in health or social care, strong leadership skills, and the ability to guide teams in providing high-quality, person-centred care. Various flexible working options and generous benefits are included.

Benefits

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Financial benefits and discounts

Local Government Pension Scheme

Qualifications

• Experience working in health, social care, or a related field.
• Able to navigate competing priorities and deliver service improvements.
• Confidence in using digital systems and willingness to develop skills.

Responsibilities

• Support delivery and development of ICC services.
• Ensure standards are followed across ICC teams.
• Make day-to-day operational decisions for smooth service.
• Provide guidance and training for ICCs.
• Represent the ICC team in local meetings.
• Offer supportive leadership to ICCs and Team Leaders.
• Manage staffing and resources for effective service.

Skills

Excellent communication

Leadership

Problem-solving

Staff management

Digital systems confidence

Education

Experience in health or social care

Job description

Integrated Care Coordinator Service Lead

We are looking for a motivated Service Lead for Integrated Care Coordinators (ICC) to support the delivery and development of local services, strengthen partnerships across health, social care and community services, and guide ICCs to provide high-quality, person-centred care.

Integrated Care Coordinators (ICCs) play a key role in the NHS Neighbourhood Health model by joining up care and improving communication across GP practice, NHS organisations, mental health, social care and community services.

Working across Central Norfolk (North Norfolk, South Norfolk, and Norwich), ICCs follow shared standards while adapting to the needs of the communities they serve. ICCs identify people who need extra support, coordinate care from multiple professionals, and ensure individuals and their carers receive timely, seamless, and person-focused care. By helping teams communicate and work together, ICCs support people to stay independent, reduce unnecessary hospital admissions, and help build healthier, stronger communities.

In this team leadership role, you will:

• Support the delivery and development of ICC services, helping the team to work effectively and consistently.
• Ensure processes and standards are followed across ICC teams, including referral handling, communication, and data recording.
• Make day-to-day operational decisions to support smooth running of the service.
• Work with colleagues across health, social care, and community services to provide guidance, training, and ongoing support for ICCs.
• Represent the ICC team in local meetings, sharing updates and demonstrating the impact of their work.
• Provide supportive and inclusive leadership to ICCs and Team Leaders across Central Norfolk.
• Help manage staffing and resources to ensure a consistent, effective service.

You will be a supportive leader who can motivate and guide a team, build good relationships across services, and help solve problems as they arise. You will bring experience working in health, social care, or a related field, bring excellent communication, leadership and problem-solving skills. Have experience managing staff, navigating competing priorities and delivering service improvements. Confidence in using digital systems and a willingness to develop your skills further are important.

If you are motivated by improving outcomes for local people and building integrated ways of working across the system, we welcome your application.

These are some benefits you can enjoy by working for Norfolk County Council:

• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:‘our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. A for Fire Service and Social Care WorkersRelocation expenses (where applicable)An advance of your expenses if you travel for workLocal Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  Tax efficient ways of getting extra pension and new bikes

  Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  A payment if you refer someone you know to a hard to fill job