Integrated Brokerage Officer

Borough of Lambeth; Greater London; Hybrid; GBP 42,000 - 45,000; Full time

Job summary

A local government authority in Greater London is seeking an Integrated Brokerage Officer to source and broker care placements for users with complex needs. This role involves providing vital information and support to service users, families, and partners while ensuring excellent standards of service delivery. Ideal candidates will have strong communication and IT skills, as well as experience working in a fast-paced environment. The position offers a permanent, full-time contract with a competitive salary package, and a hybrid working model is available.

Qualifications

• Excellent communication skills are essential.
• Good IT skills required.
• Experience in a fast-paced team environment.

Responsibilities

• Provide information and support to service users, carers, and families.
• Source and negotiate care placements for users with complex needs.
• Achieve value for money in the procurement and delivery of services.

Skills

Communication

Customer Service

IT Skills

Job description

Integrated Brokerage Officer

REF : 2586

Hybrid Working

Annual salary: SO2 : 42912 pa rising in annual increments to 44236 pa inc LW.

Permanent and Full Time

About Us

Located in the heart of South London Lambeth Borough is a vibrant community of over 317600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North we are proud to be the 9th largest borough in London. Our diversity is our strength with more than 130 languages spoken making Lambeth the home of the Windrush generation Londons largest LGBTQ community and a thriving Portuguese-speaking community.

It is an exciting time to join Lambeth Council we have bold ambitions for the future of Lambeths communities and residents through our Lambeth 2030 Plan Our Future Our Lambeth.

With exceptional schools lush green spaces including Brockwell Park cultural gems like the Black Cultural Archives and world-renowned institutions such as St Thomass Hospital Lambeth offers an enriching and dynamic environment.

Please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Team

The brokerage team plays an important role in the work that is done in Adult Social care in terms of commissioning support to enable our residents to continue living at home in the community or if they need to move onto long term care provision. The brokerage works hand in hand with our care management teams to provide support for the residents of Lambeth.

About the Role

The Brokerage Officer will act as a source of information, advice and support for service users, carers, families and partners to enable them to make the right choice of placement to support the individuals needs and care requirements. The Brokerage Officer will inform service users, carers and partners of their rights and contractual obligations. To deliver appropriate standards and achieve value for money in the procurement and delivery of services.

To source, negotiate and broker all care placement, extra care and domiciliary care packages for service users with more complex needs within and outside the established network.

You will need to have excellent communication skills along with good IT skills and be an experienced manager used to working in a fast‑paced team.

How to Apply

To be considered for interview your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked A for application.

Job Description and Person Specification

We operate an anonymised application process so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines

Advert close date: 11 : 59pm on 07 / 12 / 2025.

Interviews: 15 / 12 / 2025.

Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at Information : …

For an informal discussion about the role please contact Debbie Brown at …

Equal Opportunities

At Lambeth we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations please click here.

Key Skills

• CCTV
• Federal Agencies
• Customer Service
• Clearance
• Facility
• Suspicious Activity
• Property Damage
• Public Safety
• Daily Operations
• Professional Development
• Access Control
• Communication
• General Public
• Procedures
• Powerpoint

Employment Information

Employment Type: Full‑Time

Experience: years

Vacancy: 1