INTAPP Consultant

Falcon Smart IT (FalconSmartIT); Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Falcon Smart IT (FalconSmartIT) is looking for a hands-on Intapp Consultant Analyst located in Greater London. The role requires 6–10 years of experience with Intapp products, focusing on configuration, troubleshooting, and end-user training.

Your responsibilities will include maintaining Intapp modules, supporting legal operations, and translating user requirements into actionable changes. Ideal candidates will have strong communication skills and experience with ITSM tools.

Qualifications

• 6–10 years of hands-on experience with Intapp products.
• Practical exposure to at least 5 Intapp modules such as Intake, Conflicts, Time, or Walls.
• Experience in legal support environments.

Responsibilities

• Configure and maintain Intapp modules and related workflows.
• Support day-to-day L2 activities like incident triage.
• Prepare and execute test plans and validate fixes.

Skills

Configuration of Intapp products

Troubleshooting skills

Strong communication

Teamwork

Tools

ServiceNow

Jira

SQL

Job description

Hands‑on Intapp Consultant Analyst with 6–10 years of direct experience on Intapp products. Responsible for configuring, supporting, and testing Intapp modules, translating legal/business requirements into system changes, and working with Legal Operations, IT, and vendors to deliver stable, well‑documented solutions.

Key Responsibilities

• Configure and maintain Intapp modules (e.g., Intake, Conflicts, Time, Walls, CRM) and related workflows.
• Support day‑to‑day L2 activities: incident triage, root‑cause analysis, and request fulfilment.
• Translate user requests into requirements, user stories, and acceptance criteria.
• Assist with integrations between Intapp and adjacent systems (DMS, finance, HR) and support data imports/migrations.
• Monitoring the IIS/Integrate dashboards for incorrect data or failed execution processes.
• Troubleshoot connectors (Office365 connector, iManage connectors) they are authorized and authenticated
• Adjust workflow threshold or adjust user access permissions within INTAPP walls
• Prepare and execute test plans (unit, integration, UAT) and validate fixes in non‑prod and production environments.
• Create and maintain runbooks, KB articles, configuration documentation, and release notes.
• Deliver end‑user support, training sessions, and go‑live support for minor releases.
• Escalate complex issues to senior consultants or vendors and participate in vendor coordination as required.

Required Experience & Qualifications

• 6–10 years hands‑on experience working with Intapp products (configuration, testing, support).
• Practical exposure to at least 5 years of Intapp module such as Intake, Conflicts, Time, or Walls.
• Experience working with legal teams or within legal operations/support environments.
• Understanding the "New Business Intake" lifecycle, Conflicts of Interest rules, Information Barriers.

Technical & Professional Skills

• Strong configuration and troubleshooting skills for Intapp systems.
• Familiarity with ITSM tools (ServiceNow, Jira) and basic SQL or data‑manipulation skills for reporting/data fixes.
• Solid testing skills and experience preparing UAT test cases and coordinating user testing.
• Good documentation skills: runbooks, SOPs, BRDs, and change logs.
• Clear verbal and written communication; able to work with legal and technical stakeholders.
• Team player with a service‑oriented mindset and attention to detail.

Nice‑to‑Haves

• Exposure to integrations with iManage, 3E, or other legal DMS/finance applications.
• Basic scripting or data transformation experience (Python, SQL, ETL tools).