Intake Specialist Richmond

The Law Office of Bryan Fagan; Richmond; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing law firm in England is seeking an Intake Specialist/Receptionist to join their team. The role involves being the first point of contact for new clients, gathering information, and ensuring smooth entry into the system. Ideal candidates will have over 2 years of experience in a similar role, strong communication skills, and the ability to manage high volumes of calls. Benefits include health and dental insurance, and a 401(k).

Benefits

401(k)

Dental insurance

Health insurance

Vision insurance

Qualifications

• 2+ years of experience in a high-volume receptionist or customer service role.
• Experience handling high volume calls is preferred.
• Ability to learn legal terminology quickly.

Responsibilities

• Meet daily call quota to qualify potential new clients.
• Gather data from inquiries to qualify potential new clients.
• Handle high volume incoming and outgoing calls.
• Enter information into an online system.
• Perform front desk reception responsibilities.

Skills

Strong communication skills

Data entry accuracy

Customer service experience

Ability to learn new technology

Reliability and punctuality

Organizational skills

Bilingual in Spanish (preferred)

Job description

New Office. Fresh Opportunities. Same Commitment to Excellence.

Are you organized with a good work ethic, and self-disciplined? If so, we would love for you to join our growing team of Intake Specialist/Receptionist.

We are seeking an experienced and motivated individual to join our firm as an Intake Specialist/Receptionist. As part of our intake team, you are the first point of contact for most new clients, gathering case information and coordinating their entry into our system. You accurately document the clients' case details, qualify the lead before placing them in our scheduling system and directing them to the appropriate consultation process. You must have strong communication skills, experience with accurate data entry, and the desire to learn common legal terminology.

Bring your reliable and upbeat personality to our firm!

Responsibilities:

• Meet daily call quota to qualify potential new clients.
• Build rapport with callers via email, phone or in-person.
• Gather data from inquiries to qualify potential new clients.
• Prepare necessary reports.
• Scan documents
• Prepare documents
• Handle high volume incoming and outgoing calls
• Follow script to gather information from callers
• Enter information into an online system
• Front desk reception responsibilities required.
• Gather reports at the end of the shift

Qualifications:

• 2+ years of experience as an intake coordinator, high volume receptionist or customer service representative or office support role.
• Prior experience handling high volume call most preferred.
• Proven computer skills for lookup and data entry.
• Have the ability to learn new technology and databases.
• Must have a track record of reliability and on time service.
• Have strong verbal, written, or in-person communication skills.
• Must be highly organized and be able to prioritize tasks.
• Bilingual in Spanish mostly preferred, not required.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Equal Opportunity Statement:

We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.