Insurance Systems Lead — SQL & Application Support

dxctechnology; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

DXC Technology is seeking an Application System Support Manager (SQL / Insurance Systems) to lead an international support team delivering Insurance Software solutions across London Market, General Insurance, and Health Insurance clients.

The role involves managing SLA delivery, issue resolution, release planning, reporting, invoicing, staffing, utilisation, and billability, while ensuring high levels of customer satisfaction and service quality.

Qualifications

• Minimum 2 years' experience or exposure to insurance industry practices and/or insurance systems.
• Strong leadership, interpersonal, communication, and presentation skills; motivate teams and deliver service.
• Proven SQL Server skills, including investigating issues, designing fixes, testing enhancements and deployments.
• Excellent organisational, reporting, and documentation skills for management information.
• Ability to work under pressure, make timely decisions, and support SQL Development, QA, and UAT testing.
• Proven ability to influence clients and stakeholders on scope, timelines, costs, priorities, and solutions.
• Willingness to travel to client sites when required.
• Experience in insurance industry.
• Experience supporting enterprise-scale applications.
• Knowledge of ITIL/SDLC methodologies.
• Previous team leadership experience.
• Understanding of complex system architectures, database interactions, integrations, and error-resolution processes.
• Experience with data analysis, reporting, and metadata management systems.

Responsibilities

• Leading client service delivery through regular meetings, service reviews, reporting, and proactive communication.
• Managing team performance, quality, compliance, documentation, internal processes, and resource planning.
• Providing application and SQL support, ensuring service levels and client expectations are consistently met.
• Overseeing invoicing, warranty reviews, utilisation, revenue forecasting, time reporting, and contractual SLA achievement.
• Acting as an escalation point for clients and internal teams, ensuring issues are managed in accordance with agreed processes and procedures.
• Coordinating release planning, scheduled work, development lifecycle communications, QA/UAT support, and the successful transition of new clients into support.
• Training, supporting, mentoring, and developing team members on processes, SQL-related issues, and Insurance Software solutions.
• Managing day-to-day team administration, including absence management, holiday planning, training, objectives, appraisals, and performance management.
• Working closely with development, QA, service delivery, and client teams to ensure effective operational support and continuous service improvement.

Skills

SQL Server

Leadership

Insurance industry exposure

Communication

Client service orientation

Problem solving under pressure

Enterprise-scale applications

ITIL/SDLC knowledge

Team leadership

Data analysis & reporting

Tools

DXC application tools

Job description

DXC Technology is seeking an Application System Support Manager (SQL / Insurance Systems) to lead an international support team delivering Insurance Software solutions across London Market, General Insurance, and Health Insurance clients.

The role involves managing SLA delivery, issue resolution, release planning, reporting, invoicing, staffing, utilisation, and billability, while ensuring high levels of customer satisfaction and service quality.