Insurance Services Customer Advisor

MTrec Ltd; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading customer service provider in Glasgow is seeking a permanent Insurance Services Customer Advisor. The ideal candidate should have a background in customer service and be IT literate. The role involves managing high call volumes, educating customers on product offerings, and providing outstanding support. Join a dynamic team in a supportive working environment with growth opportunities.

Benefits

Annual bonus scheme

Excellent pension scheme

Great maternity/paternity leave

Training and development opportunities

Opportunity for working from home after probation

Qualifications

• Experience in customer service within a call centre is preferred.
• Demonstrated resilience in handling complex challenges.
• Ability to effectively use multiple systems while multitasking.

Responsibilities

• Provide outstanding customer service through listening and relationship-building.
• Manage high call volumes while ensuring a positive experience.
• Educate customers on products and services to grow sales and retention.
• Engage with customers across diverse communication channels.
• Resolve customer queries by applying personal judgment.
• Document customer interactions and resolutions accurately.

Skills

Customer service experience

Proficiency in written and verbal communication

IT literacy

Ability to multitask

Empathic skills

Tools

Microsoft Office

Job description

The Rewards and Benefits on offer:

• Working in a highly regulated industry
• A range of amazing company benefits
• Incredibly friendly team working environment
• An excellent pension scheme.
• Annual bonus scheme
• Virtual GP Service
• Great maternity/paternity leave
• Great holiday entitlement
• Fantastic training and development opportunities
• Opportunity for working from home after probation
• Easily accessible offices.
• Immediate Start Date
• The opportunity to secure a permanent contract from day one!

MTrec’s New Job Opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Glasgow city centre-based client with their plans for growth and expansion for their state‑of‑the‑art customer service operation.

They are now looking to recruit a permanent Insurance Services Customer Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer service and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner, and able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team‑based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard‑working customer service‑orientated individuals who are looking for a long‑term permanent job opportunity.

The job you will be doing:

• Using your excellent listening and relationship‑building skills to provide an outstanding customer service for all
• Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience
• Educating customers on the full range of products and services the company offers, and through effective conversation, continuing the growth of new sales and retention business
• Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally.
• Applying your own judgement to appropriately address and resolve customer queries
• Listening to customers' personal circumstances to understand their requirements and provide personalised solutions
• Accurately documenting customer interactions, issues, and resolutions within company systems

About you:

• A passion for delivering an excellent customer experience and finding the best outcome for our customers
• Previous experience in customer service within a call centre is preferred; however, transferable skill sets within an applicable customer service environment are equally valued, e.g., retail, hospitality or leisure.
• Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
• Proficiency in technology, including Microsoft Office, is essential.
• You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities.