Insurance Sales & Customer Success Executive

Zego; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An innovative insurance company based in the UK is looking for a Customer Service Executive to support customers through phone, email, and live chat. The role focuses on addressing customer needs, providing advice on insurance products, and ensuring satisfaction. The position allows for a remote work arrangement after initial training in London. Ideal candidates should have experience in a sales/client-service environment and a strong customer-focused mindset.

Benefits

Flexible work arrangements

Training provided

Travel cost contributions for team events

Qualifications

• Proven skills in a target-driven customer sales and service environment.
• Ability to multitask and manage time effectively.
• Experience in an FCA regulated business is a plus.

Responsibilities

• Make outbound calls to prospective customers.
• Assess customer insurance needs and advise on products.
• Provide support over phone, live chat, and email.

Skills

Customer experience advocacy

Multitasking

Effective communication

Target-driven sales experience

GDPR understanding

Job description

An innovative insurance company based in the UK is looking for a Customer Service Executive to support customers through phone, email, and live chat. The role focuses on addressing customer needs, providing advice on insurance products, and ensuring satisfaction. The position allows for a remote work arrangement after initial training in London. Ideal candidates should have experience in a sales/client-service environment and a strong customer-focused mindset.