Insurance Operations Manager

Zego; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Market-competitive salary

Annual performance bonus

Share options

Private medical insurance

Pension and generous holiday

£1,000 annual office/learning stipend

Cutting-edge systems and tools

Zego AI evolution

Job summary

Zego Insurance Limited seeks an experienced leader to own and mature insurer-focused operations and governance projects. You will drive regulatory workstreams, coordinate external and internal audits, and manage partnerships to ensure robust governance and compliance across the business.

You will implement resilient operating rhythms, oversee outsourcing arrangements, and push for efficient processes with AI-enabled tools, all while balancing regulatory and commercial needs.

Qualifications

• Experience in an operations, governance role within a regulated insurer.
• Knowledge of Gibraltar, UK or EU insurance regulation is a plus.
• A track record of delivering complex projects across multiple teams.
• Experience with governance, policies or audit; operational resilience is a bonus.
• Strong stakeholder management, internal and external partners.
• Detail-oriented, proactive and solution-focused.
• Able to manage multiple workstreams in a structured way.

Responsibilities

• Lead insurer-focused projects and regulatory workstreams with new partners and GFSC deliverables.
• Be hands-on in delivery and see tasks through to completion.
• Own ZIL's operational resilience framework, business continuity and disaster recovery.
• Support internal audit programme, coordinate reviews and close actions.
• Enhance governance, document procedures, and keep policies updated.
• Oversee outsourced service providers and ensure contractual/regulatory compliance.
• Support insurance partner management and reporting to committees.
• Continuously improve operations using AI and the right tools.

Skills

Regulatory compliance

Governance

Project delivery

Stakeholder management

Regulatory oversight

Problem solving

Attention to detail

Job description

About Zego

At Zego, we're on a mission to do the good thing, not the insurance thing.

Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.

We're not just updating insurance; We're leading the AI evolution in insurance

For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.

We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.

Do not take our word for it. Read what Zegons say about us on Glassdoor.

The role

Zego Insurance Limited (ZIL) is a Gibraltar-based motor insurer regulated by the GFSC. We're growing, and as we do, we need to keep maturing how we operate as an insurer - proportionate to our size, with strong governance and a firm regulatory focus. This is a pivotal role to help us do that in a scalable and sustainable way.

Reporting into the Executive Director, Insurance Operations, you'll own ZIL's operations and lead insurer-focused projects across the business. You'll make sure we operate effectively as an insurer, bring more of our regulatory and project delivery in-house, and help us get ready for the bigger initiatives and partnerships ahead.

You'll also be involved in the management and oversight of our insurance partners and outsourced service providers, helping make sure the right operating rhythms are in place and contractual and regulatory requirements are met.

Here's what you'll be doing

• Lead insurer-focused projects and regulatory workstreams, such as onboarding new insurance partners, operational resilience and GFSC deliverables.
• Be hands-on in delivery. The expectation is to get things done and see them through to completion, not just oversee or track progress.
• Take ownership of ZIL's operational resilience framework, as well as business continuity and disaster recovery, keeping them embedded and aligned to regulatory expectations.
• Support ZIL's internal audit programme, coordinating reviews, working with the business on findings and making sure actions are closed out.
• Further enhance ZIL's governance, strengthening our frameworks and controls, proactively documenting procedures and keeping policies up to date, clearly owned and on their review cycle.
• Support the oversight of our outsourced service providers, including Zego MGA. This includes maintaining our outsourcing register, due diligence and exit plans for critical providers, keeping intragroup agreements and service schedules up to date, and producing SLA and KPI reporting for committees.
• Support the management of our insurance partners, ensuring effective operating rhythms, strong relationships and that contractual requirements are met.
• Continually improve how we operate, simplifying processes and making the most of AI and the right tools to drive us forward.

What you'll need to be successful in the role

• Experience in an operations, project or governance role within a regulated insurer. Knowledge of Gibraltar, UK or EU insurance regulation is a plus.
• A solid understanding of how an insurer works, such as co-insurance, reinsurance or MGA oversight.
• A track record of delivering complex projects across multiple teams.
• Experience with governance, policies or audit. Operational resilience experience is a bonus.
• Strong stakeholder management, both internally and with external partners.
• Detail-oriented, proactive and good at solving problems.
• Able to prioritise and manage multiple workstreams in a structured way.
• A hands-on go-getter who balances commercial, operational and regulatory needs.

The Zego ways of working

Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our office (central London or Halifax) weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.

We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year.

Here is what the last one looked like.

Benefits

Market-competitive salary, benchmarked against your function and reviewed every year.

Annual performance bonus, linked to company performance and your contribution.

Share options, a real stake in the company and a share in the future you build

Private medical insurance.

Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new.

Cutting-edge systems and tools, so you always have what you need to drive your impact.

Zego, leading the AI evolution in insurance.

Equal opportunities

We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.